Exploring the facilitators and barriers to shopping mall use by persons with disabilities and strategies for improvements: Perspectives from persons with disabilities, rehabilitation professionals and shopkeepers

Mobile Applications for Participation at the Shopping Mall: Content Analysis and Usability for Persons with Physical Disabilities and Communication or Cognitive Limitations

“…Mobile applications were compared using five dimensions based on the team’s judgement: user-friendliness, content, psychometric properties, applicability and other considerations (see Appendix ). The content analysis criteria included 144 EBF indicators extracted from Gamache and colleagues [ 20 ], Swaine and colleagues [ 2 ] and Gauthier and colleagues [ 6 ]. These indicators allowed the mapping of the content covered by the mobile applications and comparison of the proportion of indicators covered across the applications.…”

“…Limited spaces in stores, the presence of obstacles (e.g., stairs, displays), narrow bathrooms and the staff’s attitude (e.g., lack of knowledge about disability, lack of openness) are barriers in shopping malls identified by people living with disabilities, shopkeepers and rehabilitation clinicians [ 2 ]. Other factors considered as facilitators include employees’ courtesy, floor configuration, large alleys, adequate access by public or adapted transportation, automatic doors and accessible food courts [ 2 ]. Environmental barriers and facilitators (EBF) are thus central to the shopping experience of people living with a disability.…”

Making the Case for Centralized Dementia Care Through Adaptive Reuse in the Time of COVID-19

“…Malls were built to provide sensory stimulation, safety, comfort, convenience, and social interactions. 28,29 Baby Boomers met friends at malls, learning about diversity in goods and people. 30,31 America's peak mall years were from the 1960s through the 1980s, By 2005, there were 1500 malls creating a per capita excess of retail space.…”

L’expérience vécue de personnes ayant des incapacités en visite dans un centre commercial rénové

“…2013). Au sein du Laboratoire vivant en réadaptation, les perceptions des facilitateurs et des barrières en ce qui a trait à la fréquentation des centres commerciaux par les personnes ayant des incapacités ont été documentées (Poldma et al, 2014;Swaine et al, 2014), tout comme la participation, l'inclusion et les besoins des personnes ayant une incapacité physique en centre commercial (Kehayia et al, 2014). Goodrich et Ramsey (2012) ont pour leur part étudié l'expérience vécue des personnes ayant une incapacité en lien avec le service reçu dans un lieu commercial.…”