Exploring the effectiveness of maintenance and quality management strategies in Indian manufacturing enterprises

Abstract

PurposeThe purpose of the paper is to examine the impact of human-related support practices, total productive maintenance (TPM) practices, and total quality management (TQM) practices on manufacturing performance parameters and their inter-relationship.Design/methodology/approachA research project was carried out in 94 Indian manufacturing companies, using the questionnaire method. The survey data was drawn from 169 respondents working in these companies. In this paper, the impact of TPM and TQM practices on manufacturing performance parameters and especially the role of support practices is investigated empirically using various structural equation models.FindingsTwo factors namely top management and leadership and human resource development categorized as support practices were found to positively influence the adoption of technical practices, i.e., TPM and TQM practices. Hence support practices were found to indirectly affect the manufacturing performance parameters via the technical factors. Also analyzing various structural equation models (SEM), shop floor implementation of TPM practices were found to be influenced (or guided) by the philosophy of TQM practices. In other words, through the proper adoption of TQM practices, the effectiveness of TPM practices gets increased.Research limitations/implicationsBecause of the chosen research approach, the research results may lack generalizability. Therefore, researchers are encouraged to test the proposed propositions further using a case study approach.Practical implicationsThe present study provides useful insights to practicing managers. The result of the study explaining the interrelationship between support practices (behavioral aspect) and technical practices can be used by practicing managers to develop a better understanding of the contribution of support and technical practices towards the realization of organizational objectives of growth and sustainability. In practice, TQM plays a great role in the adoption of TPM practices, which in turn helps to achieve quality in processes and therefore in products.Originality/valuePrevious research has often either concentrated on technical practices as one dimension without studying the effects of support practices on improving the adoption of technical practices. The results of the study take one step further by investigating the relationship between multiple aspects (support and technical aspects) of manufacturing practices and their impact on manufacturing performance.

Evaluating the total quality and its role in measuring consumer satisfaction with e-healthcare services using the 5Qs model: a structure equation modeling approach

“…Seth et al (2005) studied 19 models on service quality used for measuring consumer E-healthcare services using the 5Qs model satisfaction and observed that different models have developed with different types of services and have continuously evolved with the changing situations. Total quality is a significant methodology for improvements in quality and outcome to meet or surpass customer expectations (Sahoo, 2020). It is an approach to plan, organize and direct the whole thing in the establishments, which measures the general quality aspects adopted to achieve excellence (Kaur et al, 2013;Sahoo, 2020;Sinha et al, 2016).…”

“…Total quality is a significant methodology for improvements in quality and outcome to meet or surpass customer expectations (Sahoo, 2020). It is an approach to plan, organize and direct the whole thing in the establishments, which measures the general quality aspects adopted to achieve excellence (Kaur et al, 2013;Sahoo, 2020;Sinha et al, 2016). Total quality represents a set of tools, procedures and actions used to reduce nonconformities from service delivery systems (Dubey et al, 2018) along with providing prospects to learn and improve through problemsolving exercises.…”

Analysis of the interrelationships between enablers and results in King Abdullah II award for excellence model

“…Organisations usually use excellence models to monitor and improve performance because the models are based on TQM principles and are considered a way of planning, organising and directing everything in the organisations to attain excellence (Sahoo, 2020). TQM aims to improve processes, products and operations; meet customer expectations and maximise market share, productivity and operations performance; reduce the cost of operations; utilise quality exploration and exploitation; and achieve a competitive advantage to become world class (Sweis et al , 2015; Sharma and Modgil, 2015, 2019; Modgil and Sharma, 2016; Cho et al , 2017; Kumar et al , 2018; Dubey et al , 2018; Cho and Linderman, 2019; Georgiev and Ohtaki, 2019).…”

Aligning operational practices to competitive strategies to enhance the performance of Indian manufacturing firms

“…The philosophy of integrated manufacturing promotes the idea that manufacturing technologies can work together to boost the production output (Furlan et al, 2011;Khanchanapong et al, 2014;Dubey and Singh, 2015;Sahoo, 2020). Some studies suggest that, although Lean and TQM work separately, their combination may yield synergies that lead to further operational improvements (Belekoukias et al, 2014;Pont et al, 2008;Pramod et al, 2006;Singh and Ahuja, 2015).…”

“…In light of these divergent views, an objective of this research review is to investigate the gaps in performance contribution between the stand-alone and combined interaction of lean and TQM practices. Therefore, based upon the above discussion and growing recognition of future studies to investigate the bundled approach of lean and TQM practices (Belekoukias et al, 2014;Chiarini and Baccarani, 2016;Ho, 2010a;Ho, 2010b;Jayaram et al, 2014;Modgil and Sharma, 2016;Sahoo, 2020), the researcher postulates the following hypothesis:…”