“…Because ITO allows firms to concentrate on core competencies and to rely on external partners for activities for which they do not have the required capabilities, it has been portrayed as a means of leveraging organizational skills and resources (Quinn & Hilmer, 1994). Furthermore, ITO can help firms reach their strategic goals, depending on the strategic motivation underlying an outsourcing initiative—whether improvement of IS services, productivity impacts (Chang & Gurbaxani, 2012), innovation (Oshri, Arkhipova, & Vaia, 2018; Oshri, Kotlarsky, & Gerbasi, 2015), or scalability (Lacity, Khan, & Yan, 2016).…”