Exploring the dimensions of traditional breakfast experience: A netnography study

Abstract

The primary aim of this paper is to explore the dimensions of traditional breakfast experience of international tourists visiting Istanbul. To achieve this aim, the netnography approach, which is a qualitative study method, was performed using the User-Generated Content (UGC) technique. The data were gathered in July 2022 from TripAdvisor platform and were sequenced from the latest to the earliest reviews (n=1184). The results of this study demonstrated that the traditional breakfast experience has six major components: authenticity, memorability, novelty, local hospitality, food attributes, togetherness, and social interactions. Significant theoretical and managerial implications were discussed.

Word of Mouth! O Percurso Comportamental Dos Usuários Na Seção De Restaurantes Da Plataforma Tripadvisor

“…Por exemplo, de modo geral os consumidores são influenciados por comentários positivos que avaliam atributos como sabor, serviço, preço, cardápio e qualidade (Ramadanoğlu & Ince Karaçeper, 2023), por fatores que interferem na experiência, como autenticidade, memorabilidade, novidade, hospitalidade e interações sociais (Kodaş, 2023), e por características demográficas do autor e de inteligibilidade do texto da avaliação (Fang et al, 2016).…”