Exploring the Development of Automobile Service System in the New Energy Era

Abstract

In the context of the increasing proportion of new energy vehicles, the construction and development of a new automotive service system has become a key issue. This paper explores the development of the auto service system in the new energy era from the perspective of consumers and from the pre-sale, sale, and after-sale aspects of electric vehicles based on existing literature and data. The direction and strategy for the conversion of the traditional fuel car service system to the new energy era automobile service system are proposed. Through the study of domestic and foreign automobile service systems, it is believed that the automobile service system in the new energy era will become more and more intelligent, personalized, digitalized and sustainable, while paying more attention to the improvement of service quality, safety, and environmental protection. On this basis, the path of the auto service system in the new energy era is proposed, including reference suggestions on service content, technical support, marketing channels and means, brand construction, etc.