Exploring the Crowding–Satisfaction Relationship in Recreational Boating

Abstract

Along with the growing boating population and the number of boats in use on limited inland waterways, boater expectations of setting density, safety perceptions, and the associated impacts on their experience (e.g., satisfaction) are becoming increasingly important. The primary purpose of this article was to explore a recreational boating crowding-satisfaction model derived from previous work using safety and enjoyment as mediating variables. We also tested our crowding-satisfaction model among day and overnight users. Our analysis revealed no significant difference between day and overnight users for any of the relationships tested in our model. Our final model indicated as respondents' expectations for seeing people increased along with their feelings of being crowded, they were more inclined to consider the conditions on the lake as being unsafe. They were also more inclined to indicate that the number of people they had seen on the lake detracted from their boating experience. Respondents' satisfaction was tied to their perceptions of crowding. Mediating variables illustrated that the relationship was conditioned by perceptions of safety and enjoyment. Analysis of the indirect effect observed in our study illustrate that when the number of people seen on the lake exceed respondents' expectations, their perceptions of safety and enjoyment both decline, resulting in lower satisfaction. These findings have implications for managing recreational boating use on inland lake systems. Given the role played by expectations in our model, efforts to communicate with boaters about conditions on these waterways is important for helping them plan their boating experience and avoid situations they consider unsafe or unsatisfactory.

Structural equation modelling assessment of personal and social factors on hajj crowding among african pilgrims in Mina

“…Level of perceived crowding was impacted on inversely by a -0.15 significance by expectation in this study as shown by the structural model. This finding is consistent with previous research [40,41,42,43,66,67] which posit that level of crowding perception reduces from the direct impact of successfully meeting individual expectations. Past experiences of pilgrims of African origins are brought to bare in determining how they experience Hajj.…”

“…The importance of expectation was found to decrease satisfaction in recreational boat racing participants due to the increasing crowds at the event. The participants reactions was stimulated by the close proximity to a lake and coast line with the impending disaster looming [41]. In addition, as the participants increased, there was impediments to the main events which resulted in unplanned distractions [41].…”

“…The participants reactions was stimulated by the close proximity to a lake and coast line with the impending disaster looming [41]. In addition, as the participants increased, there was impediments to the main events which resulted in unplanned distractions [41]. According to Machleit, Eroglu, and Mantel [42], when shopper visiting a large shopping space expect the possibility of crowding, expectation moderates the outcome reaction to cope with the crowd satisfaction levels.…”

Influência do crowding na lealdade mediado pela satisfação do consumidor em processos de compras no varejo

“…Por meio dos resultados, essa hipótese é suportada de duas formas, uma por meio da Figura 4, na qual temos um β= 0,413 (p<0,001), e outra por meio da Tabela 5, em que há uma condição isolada entre crowding e satisfação com β= 0,416 (p<0,001). Esses resultados são suportados por Tseng et al (2009) e Machleit et al (1994, pois, conforme relata em seu trabalho a existência de correlação positiva entre crowding e satisfação para os compradores do K-Mart e que um cliente pode sentir-se mais satisfeitos em uma loja de desconto quando há muitos outros compradores, porque a aglomeração humana pode indicar que há boas pechinchas a serem encontradas.…”

“…), mas encontrar uma situação de superlotação não é parte do prazer recorrente. Visto que a relação crowding-satisfação pode ser influenciada por múltiplas fontes de satisfação, outros mediadores também podem explicar porque o nível de satisfação pode permanecer alto, apesar da experiência de crowding (TSENG et al 2009). …”