Exploring the Creation of Learner-Centered E-Training Environments Among Retail Workers: A Model Development Perspective

Abstract

Current business leaders continue to adopt e-learning technology despite concerns regarding its value. Positing that the effectiveness of e-training depends on how its environment is managed, we argue that a learner-centric approach is necessary in order to achieve workplace training goals. We subsequently develop a theoretical model that is aimed at identifying the key components of learner-centered e-training environments, which serve the function of providing a benchmarked approach for evaluating e-training success. The model was empirically tested using data from an Internet survey of retail industry employees and partial least squares techniques were used for analysis. Based on the findings, this study clarifies what is needed for successful e-training in terms of instructional design, system design, and organizational support.

Effects of Web-based Cognitive Apprenticeship and Time Management on the Development of Computing Skills in Cloud Classroom

“…Current business leaders and educational administrators continue to adopt e-learning technology despite concerns regarding its value (Byun & Mills, 2011). In this study, the authors adopted the innovative teaching methods of WBCA and TM, and explored their effects on developing students' computing skills in using Word.…”

Doing What We Do Best: Advancing Business Communication Instruction Into the Future With an Agenda for Training and Development

“…Despite the mixed results related to e-training, many organizations will continue to use mediated communication methods, especially since it has been used so frequently during the COVID-19 global pandemic (Stephens et al, 2020). Recognizing this trend, Byun and Mills (2011) utilize instructional design methods to both acknowledge the challenges with e-training and still develop a model that can guide instructionally robust e-learning research. Their study provides benchmarks for evaluating e-training success.…”

“…Their study provides benchmarks for evaluating e-training success. Empirical research and models like Byun and Mills's (2011) will be necessary to further legitimize and expand e-training research. Future research is needed that identifies which communication skills can be taught effectively using e-learning methods.…”