Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters

Ozdemir, Sena; Trott, Paul

doi:10.1057/fsm.2008.25

Cited by 68 publications

(51 citation statements)

References 44 publications

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…These results are supported by findings from studies by Venkatesh (1999), Jackson et al (1997) and Davis et al (1989) As the results indicate, PU has a significant effect on IBA. These findings are consistent with those confirmed by the studies previously undertaken by Ozdemir and Trott (2009), Gounaris and Koritos (2008), Yiu et al (2007), Eriksson et al (2005) Pikkarainen et al (2004, Venkatesh (1999), Jackson et al (1997) and Davis et al (1989). Hypothesis 4: Compatibility has significant and positive influence on IBA As revealed on Table 5, access to internet and frequency of internet usage has a significant and positive influence on IBA .…”

Section: Testing Of Hypothesessupporting

confidence: 93%

See 1 more Smart Citation

A Chi-Square Application on the Factors Influencing Internet Banking Adoption (IBA) and Usage in Botswana

Mavetera

Moroke

Chibonda³

2014

MJSS

View full text Add to dashboard Cite

show abstract

Section: Testing Of Hypothesessupporting

confidence: 93%

“…This construct has been empirically proven to have the significant effect on behavioral intention by Ozdemir and Trott (2009) Jackson et al (1997) and Davis et al (1989). This study hypothesizes positive linkage as follows: Hypothesis 3: Perceived usefulness has significant and positive influence on Internet Banking Adoption (IBA)…”

Section: Perceived Usefulnessmentioning

confidence: 98%

A Chi-Square Application on the Factors Influencing Internet Banking Adoption (IBA) and Usage in Botswana

Mavetera

Moroke

Chibonda³

2014

MJSS

View full text Add to dashboard Cite

show abstract

“…Other studies, although not directly comparable with the present research, have also found indications of differences between adopter versus non-adopter attitudes (see, e.g., [88][89][90]). One reason for the difference in the results can be due to the different characteristics between early adopters (which majority of the RET adopters today are) and the late market adopters (see, e.g., [29]).…”

Section: Policy Implicationscontrasting

confidence: 65%

Policy Influence on Consumers’ Evolution into Prosumers—Empirical Findings from an Exploratory Survey in Europe

Kotilainen

Saari

2018

Sustainability

View full text Add to dashboard Cite

Abstract:The energy sector is in transition to a flexible and sustainable energy system based on renewable energy sources. This complex transition is affecting multiple levels in the sociotechnical system. One driver of the transition is climate change that enforces the policy push from the macro level to change the way energy is produced, delivered, and used. As part of the energy system evolution, the role of the end user in the energy sector is undergoing profound changes, and consumers are increasingly being empowered to participate actively in the production and use of energy. This article investigates how policies might affect consumers' interests in becoming prosumers of energy. We explore consumers' attitudes toward using renewable energy technologies (RET) by means of an empirical consumer survey that was conducted in five European countries. The partial least squares structural equation modeling (PLS-SEM) method was utilized to analyze the survey results. Our findings suggest that both economic and non-economic policies affect consumer attitudes toward using renewable energy technologies. We conclude that policies have different effects on consumers and prosumers, who have already made the decision to adopt renewable energy solutions. Based on the findings, we propose a set of policy and managerial implications.

show abstract

“…Respondents from cities such as Mumbai and Ahmadabad were also approached online and offline. A non-probabilistic sampling technique was applied as per a similar research (McBride & Gillespie, 2000;Ozdemir & Trott, 2009). Respondents were approached at their places of work in markets as well as their residence.…”

Section: Sample Of the Studymentioning

confidence: 99%

Are Street Vendors Really Innovative Toward Self-service Technology?

Kaushik

Rahman

2015

Information Technology for Development

View full text Add to dashboard Cite

Street vending has acquired great importance in present times. This study attempts to link consumer innovativeness (CI) to street vending -an ancient occupation now emerging as a new market form using technology and innovation. The study investigates the behavior of street vendors (a group hypothesized to enjoy more innovativeness than those with similar socioeconomic backgrounds) regarding adoption of self-service technologies (SSTs) in the retail banking industry. In addition to primary research instruments, in-depth interviews were conducted with representatives of the two groups under study (street vendors and formal wage workers) to determine their awareness levels, usage, primary sources of information and reasons behind the adoption of the three SSTs considered along with their dependence on opinion leaders for making adoption decisions. Findings reveal that compared to formal wage workers, street vendors exhibit lower levels of innovativeness toward SSTs, and consumers are driven by three prime correlates of age, gender and income. Further, informal groups of street vendors earn higher income despite being less qualified technically or otherwise than the formal sector wage earners within their social class. These results will help practitioners revisit their existing marketing strategies and policies to increase the reach of self-service technology among urban lower middle class in India.

show abstract

Exploring the adoption of a service innovation: A study of Internet banking adopters and non-adopters

Cited by 68 publications

References 44 publications

A Chi-Square Application on the Factors Influencing Internet Banking Adoption (IBA) and Usage in Botswana

A Chi-Square Application on the Factors Influencing Internet Banking Adoption (IBA) and Usage in Botswana

Policy Influence on Consumers’ Evolution into Prosumers—Empirical Findings from an Exploratory Survey in Europe

Are Street Vendors Really Innovative Toward Self-service Technology?

Contact Info

Product

Resources

About