Exploring technostress dynamics in consulting companies in Germany: A mixed-methods approach

Abstract

Technostress (TS) has previously been addressed mainly from a broader organizational perspective, leaving more specific salient settings in the background. This paper bridges this gap by exploring TS dynamics in consulting companies in Germany, a setting that was previously little investigated but is highly TS-prone. This study uses an exploratory mixed-methods approach (MMR) with three components: 1) quantitative validation of the TS test-battery, 2) qualitative exploration of workplace TS through employee experiences, and 3) analysis of the relationship between TS experiences and demographics (age, gender, rank). Quantitative data representativeness is achieved through context-specific test-battery validation and a tailored questionnaire. 702 consulting company employees (based in Germany, aged 18-65) of a renowned management consulting firm participated (m = 417, f = 275). Qualitative data representativeness was ensured through in-depth interviews with 15 employees of different ages, genders, and ranks and company affiliations (Accenture, Boston Consulting Group, Deloitte, Ernst & Young, Roland Berger). Quantitative results indicated that female employees and those above 35 experienced higher levels of Techno-Complexity. Female employees experienced higher TS overall, reflected in their higher Techno-Overload, Techno-Invasion, and Techno-Complexity scores. This applied even to female employees who disagreed with the gender-difference tendency. Additional findings indicated that senior-ranking employees experienced more Techno-Overload and Techno-Invasion. Qualitative results highlighted three themes that further shape the psychological profile of TS in the investigated workplace: a) factors influencing TS, b) TS impact on workplace habits, and c) coping strategies. These findings emphasize that understanding the relationship between creators and demographics is crucial for mitigating consulting workplace TS.