Exploring purchase intention in cross-border E-commerce: A three stage model

Zhu, Wenlong; Mou, Jian; Benyoucef, Morad

doi:10.1016/j.jretconser.2019.07.004

Cited by 128 publications

(134 citation statements)

References 60 publications

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“…The robustness of and across different estimation specifications provides empirical support that secure internet server penetration is the indicator that represents the supply side of the market for all segments of B2C online sales. Lastly, these results support findings from previous studies on the link between internet security and B2C online commerce (Ho, Kauffman, and Liang 2011;Burroughs and Sabherwal 2002;Chau and Deng 2018;Lee and Wong 2016;Alyoubi 2015;Sarkar, Chauhan, and Khare 2020;Zhu, Mou, and Benyoucef 2019). The number of debit cards in circulation (excluding expired and withdrawn cards) of all financial institutions per 1,000 adults in the reporting jurisdiction.…”

Section: Appendixsupporting

confidence: 88%

The Role of Technology in Business-to-Consumer E-Commerce:Evidence from Asia

Kang

Wang

Ramizo

2021

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Using proprietary panel data, this paper investigates the possible drivers of business-to-consumer (B2C) online commerce growth. It provides empirical evidence that internet access and speed, online security, and financial inclusiveness facilitate internet retail sales. Governments can consider these findings as important issues in building an enabling environment for the development of B2C online commerce.

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Section: Appendixsupporting

confidence: 88%

The Role of Technology in Business-to-Consumer E-Commerce:Evidence from Asia

Kang

Wang

Ramizo

2021

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“…Afterwards, several scholars tested the involvement theory by conducting a series of empirical studies in the field of traditional e-commerce (e.g. Herrero and San Martín, 2012;Huang et al, 2010) and found that the degree of involvement has an impact on consumers' cognition of product information (Zhu et al, 2019). In view of this, we apply this theory to product involvement in our research.…”

Section: Introductionmentioning

confidence: 99%

“…According to Bian and Moutinho (2011), product involvement is a consumer's perception of the importance of a product based on their inherent interests, values and needs. On CBEC platforms, consumers select products according to their involvement and evaluate whether rational or emotional factors play the most important role in choice processes and the formation of behavioral intentions (Zhu et al, 2019). In this regard, product involvement is also associated with the cognitive and affective properties of making a decision.…”

Section: Introductionmentioning

confidence: 99%

Impact of product description and involvement on purchase intention in cross-border e-commerce

Mou

Zhu

Benyoucef

2019

IMDS

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Purpose The purpose of this paper is to investigate the impact of product description and involvement on purchase intention in a cross-border e-commerce (CBEC) setting from a psychological perspective. Design/methodology/approach This study proposes a research model of purchase intention in CBEC based on the involvement theory and commitment-involvement theory. The research model was tested using the covariance-based structural equation modeling technique. Data were collected from consumers on a popular CBEC platform in China. Findings A high-quality product description has no significant positive effect on purchase intention, but it has significant positive effects on product cognitive involvement, product affective involvement, platform enduring involvement and platform situational involvement. In addition, product affective involvement, platform enduring involvement and platform situational involvement all have significant positive effect on purchase intention, but this effect is not significant in the relationship between product cognitive involvement and purchase intention. Practical implications This study calls for sellers to optimize product descriptions on CBEC platforms in order to attract more buyers and generate more profits. Originality/value This study integrates two theories of involvement into the research model in the CBEC context. Based on this model, the authors analyzed how product description affects purchase intention under the joint influence of two involvement factors.

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“…To obtain accurate test results, we first analysed the reliability and validity of our scale. The results of an exploratory factor analysis (EFA) showed that the KMO value was 0.89, which means that the data obtained were suitable for EFA ( Zhu et al, 2019 ). Moreover, after the EFA, we found that 10 factors extracted accounted for 89.34% of the total variance.…”

Section: Data Analysis and Resultsmentioning

confidence: 99%

Analysing the impact of smart city service quality on citizen engagement in a public emergency

Zhu

Yan

Song

2022

Cities

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The outbreak of novel coronavirus disease 2019 (COVID-19) has brought great challenges to the improvement of global smart city services. To date, few studies have been conducted on the effects of service quality on citizen engagement in smart cities in a public emergency. Based on the stimulus-organism-response (SOR) model and uncertain management theory, this study analyses the impact of the service quality of smart city system on citizen engagement in a public emergency. Data were collected in Chinese smart cities. Three valuable and novel results are identified. First, high-quality information content, highly reliable systems and highly responsive systems have a significant positive effect on citizens' continuous experiences, but not on citizens' immediate experiences. Second, both the immediate and continuous experiences of citizens have a significant positive effect on citizen engagement. Third, continuous experiences impose a full mediation effect between information content and citizen engagement, between reliability and citizen engagement and between responsiveness and citizen engagement. As its main contribution, this study focuses on the construction of a theoretical model. Based on this model, smart city managers can understand citizens' reactions in public emergencies from stimulation to experience and their behaviours in relation to smart city services.

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Exploring purchase intention in cross-border E-commerce: A three stage model

Cited by 128 publications

References 60 publications

The Role of Technology in Business-to-Consumer E-Commerce:Evidence from Asia

The Role of Technology in Business-to-Consumer E-Commerce:Evidence from Asia

Impact of product description and involvement on purchase intention in cross-border e-commerce

Analysing the impact of smart city service quality on citizen engagement in a public emergency

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