“…Published case studies provide further insight into new services launched since 2003 by academic and research libraries in Germany (Ball & Tunger, 2006), Australia (Drummond & Wartho, 2009;Gibbs & Sergeant, 2009), and the United States (Hendrix, 2010), as well as a whole department devoted to bibliometrics in Austria (Gumpenberger et al, 2012), and smaller scale or one-off activities and undertakings in the United Kingdom (Delasalle, 2012) and United States (Amos et al, 2012;Bennett, Leonard, & Wrublewski, 2012). Activities undertaken range from impact analysis (described as "response analysis" by Ball and Tunger, 2006), using quality indicators such as the h-index, Egghe's g-index, or alternative calculations for humanities and social science researchers (Bennett et al, 2012;Delasalle, 2012: Drummond & Wartho, 2009Hendrix, 2010), to trend analysis for scientific topics over time (Ball & Tunger, 2006;Drummond & Wartho, 2009), in addition to delivery of training and education for individuals and groups, which at the University of Vienna includes curricular courses for doctoral students and LIS students (Gumpenberger et al, 2012).…”