Exploring public sentiments towards courier services in Malaysia through Twitter: a sentiment analysis approach
Mohamed Imran Mohamed Ariff,
Rasyidin Muhammad Zaharin Raja Salim,
Azilawati Azizan
et al.
Abstract:This study delves into the sentiment analysis of courier services in Malaysia through the lens of tweets. With the escalating reliance on courier services for daily parcel deliveries, understanding public sentiment becomes imperative. Through a systematic methodology encompassing data gathering, preparation, alteration, analysis, modeling, and deployment, this study aims to furnish valuable insights and recommendations. A dynamic graphical representation of sentiment scores is presented for intuitive interpret… Show more
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