Exploring passenger preferences in airline service attributes: A note

Chen, Ching-Fu; Wu, Tsai Fang

doi:10.1016/j.jairtraman.2008.07.005

Cited by 23 publications

(23 citation statements)

References 5 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Such a pointed approach requires keen understanding of passenger attributes that lead to ancillary purchases, and which ancillary services customers are willing to purchase. Previous studies have found age, gender, income, and trip purpose as significant factors (Balcombe et al 2009, Chen and Wu 2009, Martin et al 2008) when purchasing ancillary services. This study found that the number of domestic and international flights a passenger flies in a year, the trip purpose, and income (to a lesser degree) as significant factors.…”

Section: Discussionmentioning

confidence: 93%

“…Of the airline ancillary service studies that have been conducted, many of them used stated choice experiments to identify passenger purchase behavior (Balcombe et al 2009, Chen and Wu 2009, Correia et al 2012Espino et al 2008, Martin et al 2008, and Wittmer and Rowley 2014. While stated choice studies and experiments provide insight into how customers may behave in actual purchase situations, these studies have some drawbacks.…”

Section: Ancillary Servicesmentioning

confidence: 99%

See 1 more Smart Citation

Airline Ancillary Services: An Investigation into Passenger Purchase Behavior

Leon¹,

Uddin²

2017

J Transp Res Forum

View full text Add to dashboard Cite

U.S. airlines have a vested interested in the intentions and purchase behavior of their domestic airline passengers, especially their willingness to pay for assorted ancillary services. For this research, antecedents to purchase intention and actual purchase behavior of airline ancillary services were evaluated using logistic regression and generalized linear model (GLM) and data collected from Amazon Mechanical Turk. The results show differences in airline passenger preferences when purchasing ancillary services. The number of times a passenger flies per year and the trip purpose are significant, while age and gender are not.

show abstract

Section: Discussionmentioning

confidence: 93%

Section: Ancillary Servicesmentioning

confidence: 99%

Airline Ancillary Services: An Investigation into Passenger Purchase Behavior

Leon¹,

Uddin²

2017

J Transp Res Forum

View full text Add to dashboard Cite

show abstract

“…Stated choice experiments have been a popular research methodology for a majority of the previously conducted airline ancillary service studies (Espino, Martiìn and Romaìn, 2008;Martin, Romaìn and Espino, 2008;Balcombe, Fraser and Harris, 2009;Chen and Wu, 2009;Correia, PimpaÞo and TaÞo, 2012;Wittmer and Rowley, 2014). While these studies provide insight into how customers may behave in actual purchase situations, these studies have some limitations.…”

Section: Literature Reviewmentioning

confidence: 99%

Data-driven insights: Assessment of airline ancillary services

Leon

Uddin

2017

JTM

View full text Add to dashboard Cite

Airlines increasingly rely on ancillary service fees for revenue generation. As a result, many ancillary services have been conceived and implemented. However, each customer does not desire to purchase every ancillary service. This research examines the heterogeneity among U.S. international airline passengers and their willingness to pay for assorted ancillary services. Antecedents to purchase intention and actual purchase behavior were evaluated using Amazon Mechanical Turk for data collection. Our results show that there are differences in airline passenger preferences when purchasing ancillary services on international flights. The number of times a passenger flies in a year and the reason for travel are found to be consistently significant. Occasionally, age and income are found to be significant. These findings will be very useful to airline marketing executives and could help to assure consumers receive the services they want at the price levels they are willing to pay.

show abstract

“…Hoyle and Knowles 1998;Holloway 2003). Airlines usually have economic gains if they increase their outputs, whether increasing the number of seats available per flight, the amount of flights per day, the amount of planes (owned or operated), and increasing the amount of destinations available -as long as there is sufficient demand (also Chen and Wu 2009). Airline markets most resemble oligopolies (e.g.…”

Section: Background On Economic Geography Of Airline Systemsmentioning

confidence: 99%

Geographical specialization and connectivity of air passenger flows from Northern Europe to Asia and US

Inkinen

Pyyhtiä

2013

Asian Geographer

View full text Add to dashboard Cite

This paper analyzes the airline network geography of Northern Europe and intercontinental passenger flows to Asia and US. Airline companies and alliances organize themselves according to economic principles attempting to reconcile their profitability, state control, and the passenger needs. States have interests in controlling airline transportation, because the connectivity of cities functions as an instrument for local economic development. Cities as nodes can be characterized by their linkages as central or intermediate. Our paper presents two estimations of international airline connectivity from the cities of Copenhagen, Helsinki, Oslo, Riga, and Stockholm. The data concerns passenger seats per flight per destination. Connectivity was measured based on a network analysis. A gravity model was also formulated to explain divergent geography of the airline connections. The major connecting hub in the region remains Copenhagen, with most connective links to US hubs. The results indicate that the most important factors in the explanation of the total traffic include population, GDP and distance. The resulting geography of connectivity elaborates the competition among the Nordic airports. Copenhagen and Stockholm have the most similar destination palettes and the SAS (Scandinavian Airlines) hub overlaps are evident. Helsinki has the strongest profile towards Asian destinations. The geographical divergence of the flight hub specialization is essentially visible in the case of studied intercontinental flights.

show abstract

Exploring passenger preferences in airline service attributes: A note

Cited by 23 publications

References 5 publications

Airline Ancillary Services: An Investigation into Passenger Purchase Behavior

Airline Ancillary Services: An Investigation into Passenger Purchase Behavior

Data-driven insights: Assessment of airline ancillary services

Geographical specialization and connectivity of air passenger flows from Northern Europe to Asia and US

Contact Info

Product

Resources

About