Exploring Organizational Resilience Through Key Performance Indicators

Werner, Maria Júlia Eyng; Yamada, Ana Paula Louise; Domingos, Enzo Gabriel Nascimento; Leite, Luciana Rosa; Pereira, Carla Roberta

doi:10.1080/21681015.2020.1839582

Cited by 26 publications

(10 citation statements)

References 40 publications

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“…This dynamic ability depends on individuals, groups and subsystems to deal with immediate and unexpected environmental changes. They must have active attitudes, thoughts and adaptative skills to respond to these changes with flexible development (Werner, Yamada, Domingos, Leite, & Pereira, 2021). Organizational resilience includes an organization’s ability to respond to crises and uncertainties and such ability positively impacts company performance (Ali et al ., 2021).…”

Section: Theoretical Foundationsmentioning

confidence: 99%

Examining the effect of business model innovation on crisis management: the mediating role of entrepreneurial capability, resilience and business performance

Salamzadeh

Mortazavi

Hadizadeh

et al. 2023

INMR

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PurposeThe onset of a crisis demands that businesses respond quickly and effectively. So, it might be helpful to examine the effect of business model innovation and how to increase its impact on better crisis management. This study aims to discuss the aforementioned objectives.Design/methodology/approachThe present study is applied in terms of aim and a quantitative descriptive survey regarding the data collection method. The structural equation model with the partial least squares approach and Smart PLS 3 software was used for the structural analysis of the questionnaire.FindingsThe findings revealed that business model innovation could lead to better crisis management. In addition, the components of entrepreneurial capability, resilience and business performance played a mediating role.Research limitations/implicationsSome factors may mediate the effect of business model innovation on crisis management. Thus, future research can investigate them and identify their impact.Practical implicationsThe present study suggests that managers should re-examine business model processes and make them innovative to improve crisis management.Originality/valueThe present study examines the factors that affect crisis management with an emphasis on innovation, assesses the impact of mediating factors in this regard and attempts to provide a model to facilitate better crisis management.

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Section: Theoretical Foundationsmentioning

confidence: 99%

Examining the effect of business model innovation on crisis management: the mediating role of entrepreneurial capability, resilience and business performance

Salamzadeh

Mortazavi

Hadizadeh

et al. 2023

INMR

View full text Add to dashboard Cite

show abstract

“…It is therefore seen as a way to manage and improve supply chain performance when facing different types of disruptions (e.g. internal, external and environmental) (Karl et al, 2018;Werner et al, 2020), and to develop reactive and proactive actions to adapt effectively operations to unexpected changes (Kamalahmadi and Parast, 2016). Ali et al (2017) summarized all key concepts discussed in the supply chain resilience literature and developed a concept mapping framework, which classifies resilience into phases, strategies, capabilities, elements, and resilience practices.…”

Section: Supply Chain Resilience (Scres)mentioning

confidence: 99%

Does resilience reduce food waste? Analysis of Brazilian supplier-retailer dyad

Costa

Moraes

Silva

et al. 2022

Journal of Cleaner Production

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“…The development of performance measures, reflects the level of achievement of the organizational objectives and, consequently defining and selecting a list of relevant KPIs is important (Fotovatfard & Heravi, 2021). The KPIs provide a basis for understanding what is happening within a company and in its operations that provides managers with the information needed for improving performance, achieving organizational goals, and helping investors to evaluate management performance (Dorestani & Rezaee, 2011;Werner et al, 2021). Thus, a paradigm shift from traditional reporting on financial performance to a more complete set of measures has occurred because the traditional performance systems fail to identify CSFs in business consolidation (Chytas et al, 2011;Hoque, 2014;Manville et al, 2019;Rafiq et al, 2020).…”

Section: Key Performance Indicatorsmentioning

confidence: 99%

SMEs Managers’ Perceptions of MCS: A Mixed Methods Approach

Curado

Jesús

Bontis

2022

Journal of Small Business Strategy

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The goals of this study are to explore the use of the Management Control Systems (MCS) by SMEs’ managers at the country level in order to identify the importance given to financial and nonfinancial measures, as well as key performance indicators. In this study, we use the behavioral accounting lens and adopt mixed methods approach to study the use of the MCS in Portuguese small to medium enterprises (SMEs): a correlational and a configurational analysis. Data was collected from a cross-sectional survey of 414 top managers of Portuguese SMEs across several industries. The results show that managers’ perceptions of the importance given to financial measures is positively and significantly related to the importance given to several nonfinancial measures. We take an original approach by addressing the managers’ perceptions to contribute to the understanding of Portuguese SMEs’ use of tools for strategy implementation: the use of different MCS. Additionally, the study discovers alternative configurations of individual and organizational conditions that lead to the managers’ perception of the importance given to financial and nonfinancial measures. This paper offers support for SMEs based on controlling strategy implementation by using MCS. The study’s limitations regard a relatively low response rate to the questionnaire (4.56%), which may be justified because data was collected during the COVID-19 pandemic. We offer alternative configurations that generate the perception of managers about the importance of using financial and nonfinancial measures. Our results enlighten the use of such tools in support of strategic accomplishment.

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Exploring Organizational Resilience Through Key Performance Indicators

Cited by 26 publications

References 40 publications

Examining the effect of business model innovation on crisis management: the mediating role of entrepreneurial capability, resilience and business performance

Examining the effect of business model innovation on crisis management: the mediating role of entrepreneurial capability, resilience and business performance

Does resilience reduce food waste? Analysis of Brazilian supplier-retailer dyad

SMEs Managers’ Perceptions of MCS: A Mixed Methods Approach

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