Exploring narrative strategy: the role of narratives in the strategic positioning of organizational change

Fischer-Appelt, Bernhard; Dernbach, Rafael

doi:10.1080/13511610.2022.2062303

Cited by 2 publications

(2 citation statements)

References 24 publications

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“…The researcher evaluated, criticised, and summarised a body of literature using a narrative strategy to conclude the influence of awards on teacher motivation. The narrative strategy was used because it was identified to be helpful in gathering, summarising, and synthesising a volume of literature on teacher motivation (Fischer-Appelt, B. & Dernbach, 2022;Chang & Koebele, 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Investigating the Influence of Awards on Teacher’s Motivation Towards Performance: A Study of Selected Primary School in Delta State Nigeria

Mbukanma

2022

JESR

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Orientation: Awards are mostly given on the basis of recognitions without ascertaining it influence on the current state of awardee and their future performance. Research purpose: The main purpose of this study was to ascertain the influence of awards on teacher’s motivation towards optimal performance. Motivation: This study was motivated by the existing gap in the previous literature on how awards actually motivate teachers and other better ways to motivate teachers towards optimal performance. Research method: A qualitative study and a participatory action research design were employed, where primary schools in Delta State, Nigeria, were sampled. Data was collected using written interview techniques, and the subjective thoughts of the participants were vital in this study to ascertain the influence of awards on teacher’s motivation towards optimal performance. Analysis: To analyse the participant’s responses, a thematic technique for data analysis was employed using ATLAS.ti version 9, which helped the researchers categorise selected themes from the responses collected from participants. Findings: The study result revealed that although awards contribute significantly to teachers’ motivation, teachers’ motivation and optimal performance could also be cushioned by professional development, encouragement by superiors, learners’ performance, learners’ participation, acknowledgement of hard work, competitive salary, and fringe benefits. Managerial implications and contribution: Thus, since the study was carried out to provide a practical academic-based solution to a real-life scenario, the contribution of this study (Integrated Model for Primary School Teacher’s Awards and Motivation) was recommended to the concerned stakeholders in the primary education department in Delta state, Nigeria. Received: 12 August 2022 / Accepted: 25 October 2022 / Published: 5 November 2022

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Section: Literature Reviewmentioning

confidence: 99%

Investigating the Influence of Awards on Teacher’s Motivation Towards Performance: A Study of Selected Primary School in Delta State Nigeria

Mbukanma

2022

JESR

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“…23 Our study contributes to the literature on patient narratives by examining their use as a managerial tool for use in tandem with close-ended survey scores and identifying the congruent uses of positive and negative feedback. We further contribute to the organizational literature on the role of stories in professional identification and workplace culture 5,24,25 by documenting the rich meta-narrative our informants weave regarding the importance of narratives in enabling their role as stewards of service-oriented workplace cultures. 22,23…”

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confidence: 99%

“Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement

Grob,

Lee,

Shaller

et al. 2024

Quality Management in Health Care

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Background and Objectives: Patient experience narratives (narratives) are an increasingly important element of both measurement approaches and improvement efforts in healthcare. Prior studies show that narratives are considered by both clinicians and staff to be an appealing, meaningful, and credible form of evidence on performance. They also suggest that making concrete use of narratives within organizational settings to improve care can be complex and challenging. Our qualitative study was designed to explore how middle managers working in a health system’s outpatient clinics value and use written narratives in their day-to-day work. Methods: We conducted qualitative interviews with 20 middle managers working in 8 outpatient clinics. Interviews were fully transcribed, loaded into MAX-QDA software, and coded using thematic analysis techniques. Code reports were extracted and reanalyzed for subthemes related to the objectives of this paper. Results: Middle managers across sites described valuing narratives as a tool to: enable better patient experience assessment by augmenting data from patient experience scores; deepen understanding of and relationships with patients; provide insight about operational issues; identify areas for needed improvement and potential solutions; and facilitate strategic work. They reported using narratives for a range of activities related to their roles as supervisors, such as focusing attention on positive practices and needed improvements, promoting deeper group learning, motivating change, reinforcing sense of purpose for staff, recognizing staff strengths and training needs, and inspiring transformational thinking. Finally, interviewees reported numerous specific quality improvement projects (both short- and longer-term) that were informed by narratives—for example, by identifying an issue to be addressed or by suggesting a workable solution. Together, these interviews suggest a collective “narrative about narratives” woven by these organizational actors—a story which illustrates how narratives are highly relevant for how middle managers derive meaning from their work, put organizational values such as responsive service provision into practice, and enact their roles as supervisors. Conclusions: Our results add to the nascent literature a detailed description of how narratives can be used both as a tool for middle managers in their leadership and supervisory roles, and as a blueprint for improvement work within outpatient settings. They also illuminate why patient experience scores may improve when narrative data are collected and used. Finally, our results suggest that for middle managers, perhaps “nothing is more powerful than words” because narratives function as both an insight provider and a compelling tool that adds direction and meaning to workplace endeavors.

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Exploring narrative strategy: the role of narratives in the strategic positioning of organizational change

Cited by 2 publications

References 24 publications

Investigating the Influence of Awards on Teacher’s Motivation Towards Performance: A Study of Selected Primary School in Delta State Nigeria

Investigating the Influence of Awards on Teacher’s Motivation Towards Performance: A Study of Selected Primary School in Delta State Nigeria

“Nothing Is More Powerful than Words:” How Patient Experience Narratives Enable Improvement

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