Exploring Local Governance and E-Services in Qatar

Benmansour, Nada Abdelkader; Lari, Noora; Shockley, Bethany

doi:10.4018/ijpada.2019100101

Cited by 5 publications

(6 citation statements)

References 15 publications

(1 reference statement)

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“…First, the link between vision, strategy, action plans, initiative goals and outcomes, although Qatar itself would benefit if strengthen in this further domestically as indirectly proposed by Benmansour et. al [8]. This had a positive effect in overcoming some of the challenges discussed by Weerakkody & Al-Shafi [51] in Qatar and increase the country's global performance on the ESCWA, UNDESA and World Bank benchmarks [14,17,18,54].…”

Section: Discussionmentioning

confidence: 99%

“…The Qatari approach is to have a strategic KPIs, but the linkage to operational KPIs is not clear and need to be aligned with initiatives and projects KPIs -point also made by Benmansour et. al [8] who found that little have been done to measure the impact of ICT investments when explore local governance and eServices in Qatar. This supports the conclusions of Klievink et.…”

Section: Discussionmentioning

confidence: 99%

“…Closet to the topic of this paper, is Benmansour et. al [8] exploration of local governance and eServices in Qatar finding in part that little have been done to measure the impact of ICT investments. By comparison, Al-Refai [4] have looked at how eGovernment stimulate economic growth in the Gulf Cooperation Council (GCC) countries from an empirical perspective.…”

Section: The Qatari Approachmentioning

confidence: 99%

“…McKinsey and Oxford University estimated that 64% public and private sector ICT projects exceeding €10 million exceed their original budgets and 78% are delayed [30]. While the shift in the Qatari strategic focus show have resulted in majority of citizens and residents having high level of satisfaction when interacting with digital governmental services as seen in Al-Kubisi [2] research, it is unclear if the disconnect between the monitoring, measurement and benefit realisation at the project and operational level identified by Benmansour et al [8] have been adequately addressed.…”

Section: Monitoring Measurement and Benefit Realisationmentioning

confidence: 99%

“…Technology is an integral part of a resilient public sector infrastructure and can help foster sustainable innovation and value creation in the public and private sectors as well as society at large (SDG 9) [1,2,14]. Similarly, technology can be used to effectively plan, address the spread and treatment of communicable diseases, environmental and economic disruptions [2,8,14] As the digital transformation have accelerated [10], not least in light of the ongoing Covid-19 pandemic [48], digital transformation strategies are fast becoming the key instrument in shaping the innovative application of ICT to modernize the public sector. Some countries have been more successful than others in their digital government transformation initiatives due to performance measuring [34,39,40].…”

Section: Introductionmentioning

confidence: 99%

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Governing and Monitoring the Digital Transformation: Assessing the Qatari Experience since 2003

Nielsen

Ali

2021

14th International Conference on Theory and Practice of Electronic Governance

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Qatar ranked second in the Arab region on the Government Electronic and Mobile Services Maturity Index 2020, 10 th in Western Asia and 66 th on the UNDESA E-Government Development Index for the same year. Performing well above the global average on most international indexes what are the Qatari lessons to the measurement of the digital transformation of the public sector? This paper focus on three interrelated enablers of digital transformation that is Qatar's approach to governance, inter-government cooperation, and the monitoring and measurement of benefit realization. The analysis finds that the formulation of digital government strategy as well as the monitoring of the implementation of the initiatives follow a joint-governmental approach. This results in a degree of joint ownership and have accelerated IT and technology enabled public sector services production and delivery. In relation to monitoring, measurement and benefit realization the picture is less clear. While there is evidence of Qatar applying measurable success and key performance criteria in relation to the Qatar Digital Government strategy 2020 and applies ex ante, ex post evaluation of strategic projects the results are not publicly available at the time of writing. While past research in countries like Denmark and the UK shows that standardization of the process and close monitoring can reduce the failure factors, this paper only find limited evidence of this in the case of Qatar and is an area of improvement.

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Section: Discussionmentioning

confidence: 99%

Section: Discussionmentioning

confidence: 99%

Section: The Qatari Approachmentioning

confidence: 99%

Section: Monitoring Measurement and Benefit Realisationmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Governing and Monitoring the Digital Transformation: Assessing the Qatari Experience since 2003

Nielsen

Ali

2021

14th International Conference on Theory and Practice of Electronic Governance

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Dimensions and outcomes of electronic service quality in the GCC countries

Thanasi-Boçe,

Kulakli

2023

IJQSS

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Purpose The rapid growth of e-commerce and the increasing importance of online services have prompted the need for managers to understand what consumers value most in online transactions and how to measure electronic service quality (E-SQ). This study aims to conduct a comprehensive review of relevant research publications in the Gulf Cooperation Council countries and propose an agenda for future research to enhance this knowledge. Design/methodology/approach The study uses a blended approach between the PRISMA-ScR methodology and Tranfield et al.’s (2003) approach to ensure a rigorous and thorough review of the literature. Findings By identifying the antecedents and outcomes of E-SQ, this study develops a classification framework that highlights the main gaps in the current literature and provides guidance for future research in the region. Practical implications The findings presented in this paper contribute to the knowledge base for management professionals seeking to enhance E-SQ in practice. Originality/value To the best of the authors’ knowledge, this is the first paper to summarize the state of E-SQ in the Gulf region.

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