Exploring Lawyer–Client Interaction

Elbers, N.A.; Wees, K.A.P.C. van; Akkermans, A.J.; Cuijpers, Pim; Bruinvels, David J.

doi:10.1007/s12207-012-9120-0

Cited by 10 publications

(2 citation statements)

References 13 publications

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“…Lawyer engagement was associated with anxiety at 12 months after injury, which confirms previous findings [ 9 , 26 ]. An explanation could be that the claims procedure becomes more adversarial when a lawyer gets involved [ 27 ]. It could also be the case that a complex and/or confusing claims process contributes to anxiety, which encourages claimants to seek legal advice [ 12 ].…”

Section: Discussionmentioning

confidence: 99%

Factors that challenge health for people involved in the compensation process following a motor vehicle crash: a longitudinal study

Elbers

Akkermans²,

Lockwood

et al. 2015

BMC Public Health

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BackgroundMotor vehicle crashes (MVC) are associated with diminished mental health, and furthermore, evidence suggests the process of claiming compensation following an MVC further increases distress and impedes recovery. However, further research is required on why the compensation process is stressful. The aim of the current study is twofold. The first is to investigate whether the interaction with the insurance agency is associated with anxiety. The second is to explore qualitatively aspects of dissatisfaction with the compensation process.MethodsParticipants (N = 417) were injured people involved in a compensation scheme after a motor vehicle crash (MVC) in New South Wales, Australia. Interviews were conducted by phone at 2, 12 and 24 months after the MVC. A suite of measures were used including compensation related measures, pain catastrophising and the anxiety/depressed mood subscale of the EuroQol. The association between predictors and anxiety/depressed mood as the dependent variable were analysed using forward logistic regression analyses. The comments about dissatisfaction with the insurance company were analysed qualitatively.ResultsThe strongest predictor of mood status found was pain-related catastrophising, followed by dissatisfaction with the insurance company. Dissatisfaction was attributed to (1) lack of communication and lack of information, (2) delayed or denied payments of compensation, (3) slow treatment approval and discussions about causality, (4) too much complicated paperwork, and (5) discussions about who was at-fault.ConclusionsFactors were found that contribute to anxiety in the compensation process. The association between catastrophising and anxiety/depressive mood suggests it is worthwhile further investigating the role of negative cognitions in compensation processes. People who score highly on catastrophising after the MVC may benefit from early psychological interventions aiming at addressing negative cognitions. Another important stressor is the interaction with the insurance company. Stress is associated with problems of communication, medical treatment, and claim settlement. This study additionally draws attention to some under recognised problems such as delayed payments. Pro-active claims management could address some of the identified issues, which could improve health of injured people after a MVC.

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Section: Discussionmentioning

confidence: 99%

Factors that challenge health for people involved in the compensation process following a motor vehicle crash: a longitudinal study

Elbers

Akkermans²,

Lockwood

et al. 2015

BMC Public Health

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“…These clients, especially case study C, will take up disproportionate levels of time and energy handling their cases. The level of positive lawyer-client interaction will be a predictor of how well their case runs and its resolution [10].…”

Section: Case Study E: Practical Strategies For Lawyer Management Of mentioning

confidence: 99%

Civil Claimant Embitterment: Five Case Studies Exploring Clinical Presentation and Management

Koch¹,

Beesley²,

Formby³

et al. 2017

Med Case Rep

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Trauma victims/litigants frequently feel irritable, angry and a sense of injustice alongside feelings of stress, low mood and anxiety. This can be equally distressing and destructive to being actively and positively involved in a civil compensation case. Five case study illustrations are given, culminating in essential skills for the lawyer and clinician to display irrespective of whether the angry, embittered reaction is mild or severe.

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Suppose Hippocrates Had Been a Lawyer: a Conceptual Model of Harm to Litigants: Part 1

Aurbach¹

2013

Psychol. Inj. and Law

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Exploring Lawyer–Client Interaction

Cited by 10 publications

References 13 publications

Factors that challenge health for people involved in the compensation process following a motor vehicle crash: a longitudinal study

Factors that challenge health for people involved in the compensation process following a motor vehicle crash: a longitudinal study

Civil Claimant Embitterment: Five Case Studies Exploring Clinical Presentation and Management

Suppose Hippocrates Had Been a Lawyer: a Conceptual Model of Harm to Litigants: Part 1

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