Exploring IT Governance Effectiveness: Identifying Sources of Divergence through the Adoption of a Behavioural-Based Organizational Routines Perspective

Abstract

This research seeks to broaden and strengthen the holistic understanding of IT governance effectiveness by specifically examining why IT governance systems often fail to produce appropriate or desired IT and organizational behaviours. To address this objective, we investigate and develop a theoretical framework for understanding and explaining the varied sources of divergence that occur during the enactment of IT governance mechanisms. Defined as the difference between desired behaviours and actual behaviours, we argue that the acceptance and consideration of all sources of divergence within the enactment of IT governance mechanisms, is not only necessary, but critical to the appropriate design and maintenance of an effective IT governance system. Abstract .