Exploring Internet Influence towards Travel Satisfaction

Lam, Jason M.S.; Tan, Seng Huat; Oh, Yit Leng

doi:10.1016/j.sbspro.2014.04.063

Cited by 6 publications

(4 citation statements)

References 23 publications

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“…Based on the result, we form that E-WOM has a significant & positive effect on Satisfaction in Bukittinggi City of West Sumatera. The results of this study are in line with previous research performed by Lam et al (2014) that States E-WOM has a positive effect on satisfaction, gathering the information is one of the first stages of visitors to decide against a destination. This can form an expectation on a destination, which is where this would affect the satisfaction of the tourist when they visited the destination.…”

Section: Discussion a Electronic Word-of-mouth (E-wom) And Destinatisupporting

confidence: 91%

The Iinfluence of Electronic Word-of-Mouth, Service Quality, Destination Image and Satisfaction Toward Revisit Intention (Study on Bukittinggi City, West Sumatera)

Ahlunnazak¹,

Abror²

2019

JMPE

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The purpose of this research are to analyze : (1) the effect of E-WOM on Destination Image of Bukittinggi City (2) the effect of E-WOM on Satisfaction of Bukittinggi City (3) the effect of Service Quality on Destination Image of Bukittinggi City (4) the effect of Service Quality on Satisfaction of Bukittinggi City (5) the effect of Destination Image on Revisit Intention of Bukittinggi City (6) the effect of Satisfaction on Revisit Intention of Bukittinggi city. The type of this research is causative research. The population of this research is the padang society who has visited Bukittinggi City. Total sample of this research was 208 people by using questionnaire. The results of this research show that (1) E-WOM has a significant & positive effect on Destination Image (2) E-WOM has a significant & positive effect on Satisfaction (3) Service Quality has a significant & positive effect on Destination Image (4) Service Quality has a significant & positive effect on Satisfaction (5) Destination Image has a significant & positive effect on Revisit Intention (6) Satisfaction has a significant & positive effect on Revisit Intention. Keyword: Electronic Word-Of-Mouth (e-WOM), Service Quality, Destination Image, Satisfaction,Revisit Intention

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Section: Discussion a Electronic Word-of-mouth (E-wom) And Destinatisupporting

confidence: 91%

The Iinfluence of Electronic Word-of-Mouth, Service Quality, Destination Image and Satisfaction Toward Revisit Intention (Study on Bukittinggi City, West Sumatera)

Ahlunnazak¹,

Abror²

2019

JMPE

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“…One of the important characteristics that have effect on internet usage online touristic transactions is lower cost (Lam, Tan and Oh, 2014;Clemes, Gan, and Zhang, 2014). In this study, therefore, cost was used as travel and accommodation costs.…”

Section: Costmentioning

confidence: 99%

“…Besides, they may intent to use these web sites (H6). In this aspect, Lam, Tan, and Oh (2014), in their study on the effect of internet on travel experiences of international tourists visiting Malaysia, found that high cost negatively effects the satisfaction with the destination.…”

Section: Development Of Hypothesesmentioning

confidence: 99%

The Effects of Perceived Risk and Cost on Technology Acceptance: A Study on Tourists’ Use of Online Booking

Özbek¹,

Günalan²,

Koç³

et al. 2015

Celal Bayar Üniversitesi Sosyal Bilimler Dergisi

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“…This definition is employed to evaluate customer satisfaction and success levels throughout processes such as travel planning, hotel bookings, flight ticket purchases, and addressing other travel requirements through the website (Waluya et al, 2019). Online customer trust emerges as a consequence of post-purchase evaluation decisions concerning specific online products/services (Da Silva & Syed Alwi, 2008;Lam et al, 2014;Oni et al, 2016;. Every business should possess the capability to establish customer trust, particularly in relation to online services.…”

Section: The Relationship Between E-service Quality and E-trust For O...mentioning

confidence: 99%

Examining the Effects of E-Service Quality and Brand Image on E-Trust, E-Satisfaction, and E-Loyalty for Online Travel Agencies

KARACA,

BARAN

2023

IJCTR

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Nowadays, e-commerce is ubiquitous across various industries, encompassing the marketing of numerous products and services, including tourism services. Global travel agencies have embraced the provision of personalized customer service online. In this context, the aim of the study is to examine the effect of e-service quality and brand image for online travel agencies (OTA) on e-trust, e-satisfaction and e-loyalty. Data were collected through an online survey method from a sample of 1176 respondents. The collected data were analyzed employing confirmatory factor analysis and path analysis using the AMOS program. The findings of the conducted analyses unveiled that e-service quality exhibited a negative impact on e-trust, e-satisfaction, and e-loyalty for online travel agencies, whereas the brand image exerted a positive influence on e-trust, e-satisfaction, and e-loyalty. Consequently, it can be inferred that customer services delivered via electronic platforms should be prominently positioned in the travel market, with particular emphasis on brand image.

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Exploring Internet Influence towards Travel Satisfaction

Cited by 6 publications

References 23 publications

The Iinfluence of Electronic Word-of-Mouth, Service Quality, Destination Image and Satisfaction Toward Revisit Intention (Study on Bukittinggi City, West Sumatera)

The Iinfluence of Electronic Word-of-Mouth, Service Quality, Destination Image and Satisfaction Toward Revisit Intention (Study on Bukittinggi City, West Sumatera)

The Effects of Perceived Risk and Cost on Technology Acceptance: A Study on Tourists’ Use of Online Booking

Examining the Effects of E-Service Quality and Brand Image on E-Trust, E-Satisfaction, and E-Loyalty for Online Travel Agencies

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