Exploring interface design to support caregivers’ needs and feelings of trust in online content

Abstract

Introduction Family caregivers of people living with dementia require a range of accurate, current, and reliable information throughout the care trajectory. Much of this information is available online, however it can be difficult for caregivers to identify and decide what content is relevant to them. Little is known about how online design cues impact family caregivers’ decision to assess how trustworthy information is and whether to engage with it. Methods Our exploratory research focused on the interface design of CARE-RATE, an online search tool intended to support more effective information searches for family caregivers seeking dementia care-related resources. Data from focus groups were coupled with design literature to inform the development of three mockups that were evaluated by seven dementia caregiver experts. Results Participants preferred a search bar design because of its simplicity, familiarity, and functionality. Design elements that impact trust included logos from reputable organizations, transparency of content author, and ratings from other caregivers. Conclusion Feelings of trust regarding information, including the ability to ascertain trustworthiness, is a major aspect of caregivers’ willingness to engage with online content. Transparency and familiarity appear to be key elements that impact caregivers’ trust in online information, which agrees with current web design research.

Establishing Trust in E-Commerce Through Website Design Elements

“…Of particular relevance to this study, Cyr (2008) reported findings showing that a well-designed website in terms of its navigation elements can lead to high levels of trust and satisfaction with the website. Interface design was also found to support consumers' feelings of trust in online content (Hussein et al, 2020). These results suggest that there is an association between perceived navigation design of the website and the level of trust in the website.…”

“…As previously mentioned, many studies have determined the factors increasing consumers' trust in e-commerce (Amaro & Duarte, 2015;Fimberg & Sousa, 2020;Hong, 2015;Hussein et al, 2020;Lü et al, 2016;Ponte et al, 2015). What seems to be lacking in the literature, however, is a clear explanation of how e-trust can be influenced by website navigation design (Hussein et al, 2020). This study, therefore, attempts to extend previous research by proposing a relationship between navigation issues of the website and e-trust formed in consumers' minds while interacting with a website.…”

“…Some suggested findings showing the positive relationships between website quality (e.g., website usability, product information quality, and customer service) and consumer trust in e-commerce (Amaro & Duarte, 2015;Fang et al, 2014;Hong, 2015;Jiang, Rashid, & Wang, 2019;Lü, Fan, & Zhou, 2016;Ponte et al, 2015;Santo & Trigo, 2020). However, variables, such as website visual design, information design, and navigation design have not been adequately examined related to e-trust formation (Hussein et al, 2020). In addition, the relationship of website design elements to e-trust has not previously been investigated across genders (Mukherjee, 2020;Sohaib et al, 2019).…”

“…It is expected that website design can lead to online trust, although research that systematically examines such a relationship is little (Hussein, Chauhan, Dalmer, Rudzicz, & Boger, 2020). In addition, far too little attention has been paid to understand the effect of website design elements on e-trust across gender (Mukherjee, 2020;Sohaib, Kang & Nuvunnabi, 2019).…”

Harnessing the Power of Mobile Phone Technology: Screening and Identifying Autism Spectrum Disorder With Smartphone Apps

“…Apps should have an intuitive and user-friendly interface, making it easy for parents, caregivers, or professionals to navigate and use without extensive training. A simple interface ensures accessibility for a broad user base [ 39 ].…”