Exploring influencing factors of offline knowledge service transactions on an online-to-offline knowledge-sharing economy platform

Wang, Changyu; Mei, Jinming; Feng, Jiaojiao

doi:10.1108/jkm-12-2019-0702

Cited by 27 publications

(47 citation statements)

References 70 publications

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“…As a result of a high degree of MP in the VC, which involves asking and answering questions (i.e. KS and KC activities), a bigger base of knowledge resources is created and becomes available to all members (Yan and Tan, 2014; Koh et al , 2007; Chiu et al , 2006; Wang et al , 2020; Ardichvili et al , 2003; Zhang et al , 2017). This availability of already answered questions reduces the opportunities for VC members to contribute new information and knowledge that is different from what already exists in the VC’s knowledge base, thereby dampening the KC activities in the VC.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

“…Information and communication technologies (ICTs) have significantly changed various aspects of society and turned knowledge into one of the most crucial resources for individuals and organizations (Bailey and Clarke, 2001; Del Giudice and Della Peruta, 2016; Wang et al , 2020; Del Giudice and Maggioni, 2014; Cillo et al , 2019). During the past two decades, industrial practitioners and scholars have paid much attention to knowledge management practices and research and obtained very useful insights into the use of knowledge (Glyptis et al , 2020; Alavi and Leidner, 2001; Chiu et al , 2006; Singh, 2019; Al Ahbabi et al , 2019; Singh et al , 2019).…”

Section: Introductionmentioning

confidence: 99%

“…On the one hand, they have to devise strategies to avoid the “brain drain” and the loss of valuable knowledge due to the retirement of the baby boomer generation (Noguchi, 2015; Wang et al , 2017; Slagter, 2007; SHRM, 2014; Joe et al , 2013). On the other hand, the rise of virtual communities (VCs), online spaces where people share “their experiences and knowledge in free-flowing, creative ways that foster new approaches to problems” (Wenger and Snyder, 2000, p. 140), has attracted numerous users, including older adults, to contribute/seek knowledge and turned these communities into valuable external knowledge repositories (Wang et al , 2020; Rice et al , 2019; Pan et al , 2015; Di Gangi and Wasko, 2009). Older adults’ knowledge contributing (KC) and knowledge seeking (KS) activities in VCs have thus, become a way for organizations to use elderly human resources, and, therefore, a topic of note in knowledge management.…”

Section: Introductionmentioning

confidence: 99%

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Older adults in virtual communities: understanding the antecedents of knowledge contribution and knowledge seeking through the lens of socioemotional selectivity and social cognitive theories

Zhou

Kishore

Zuo

et al. 2021

JKM

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Purpose As older adults are increasingly active in virtual communities (VCs), these platforms for knowledge exchange present opportunities for companies to use elder human capital. The purpose of this study is to understand the antecedent factors that motivate older adults’ knowledge contribution and knowledge seeking (KS) behaviors in VCs. Design/methodology/approach Rooted in socio-emotional selectivity and social cognitive theories, this study included five key variables and developed models for older adults’ knowledge contributing (KC)/KS behaviors. This paper tested the hypotheses using data from a sample of 204 older adults in 3 VCs in China. Findings The results provide support for most of the hypotheses and show that while other members’ participation (MP) acts as a substitute for meaning in life and attitude toward aging, it acts as a complement for outcome expectations (OE) focused on others and OE focused on oneself in their impacts on KC/KS activities. Practical implications The study provides practical insights for developing elder human resources via VCs to avoid knowledge loss. Originality/value This study described older adults’ unique characteristics when modeling their information and communication technologies-related behaviors and built two models to explain their KC/KS behaviors. It confirmed that the same factor has different levels of impact on older adults’ KC/KS behaviors in VCs. In addition, it confirmed and reinforced the complementary and substitutive effects of other MP as an environmental factor on these behaviors.

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Section: Theoretical Backgroundmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Older adults in virtual communities: understanding the antecedents of knowledge contribution and knowledge seeking through the lens of socioemotional selectivity and social cognitive theories

Zhou

Kishore

Zuo

et al. 2021

JKM

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“…The sharing economy as a special form of consumer cooperation is considered in many works (Akopova et al 2020;Alpidovskaya et al 2019;Bogoviz et al 2019a, b;Cheng 2020). Many prominent scholars study digitalization as a socio-economic environment conducive to the development of sharing (Dangi and Narula 2020;Huang and Kuo 2020;Jia et al 2020;Khan et al 2020;Maalouf et al 2020;Matharu et al 2020;Popkova and Haabazoka 2019;Popkova and Sergi 2020;Wang et al 2020).…”

Section: Literature Reviewmentioning

confidence: 99%

Sharing Economy as a New Form of Consumer Cooperation in the Digital Age

Vorozheykina

Larina

Erokhin

et al. 2021

Сooperation and Sustainable Development

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The paper aims to study the sharing economy as a new form of consumer cooperation in the conditions of digitalization from the perspective of its contribution to the welfare of society and the prospects of management in various economic systems. In order to determine the effects of the sharing economy on social wellbeing, the authors analyzed its effect on the happiness index using regression and correlation analysis. To establish the factors of development of the sharing economy, the authors determined its regression dependence on the level of education, availability and active use of ICTs, and informatization of society. The prospects for developing the sharing economy are identified by the simplex method based on the obtained regression models. The paper shows that in modern economic systems, the impact of the sharing economy on social welfare is highly differentiated-from clearly negative to steadily positive. In the low 10 countries on the level of sharing economy, its development contributes to increasing the population's happiness. Therefore, the recommendations for the development of the sharing economy are formulated. In the top 10 countries on the level of the sharing economy, its further development is impractical because it reduces the level of happiness in society. The results demonstrated the ambiguity of the sharing economy as a new form of consumer cooperation in the context of digitalization and the need for its flexible regulation in each particular economic system.

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“…Whereas, in developing economies, like Nigeria, because of the low level of technological sophistication of the knowledge-based facilities in these economies, there tends to be massive reliance on the complementary roles of humans and technology to resolve customer complaints (Radwan and Pellegrini, 2010;Osabuohien & Efobi, 2012;Jegede, Ajayi and Allo, 2016;Adebanji et al, 2018). For this reason, much of the interactions between customers and operators, especially in high technology-driven industries like telecommunications, depend on the individual intelligence of the employees in the telecommunications organizations (Agbim, Owutuamor & Oriarewo, 2013;Ruiz, Sanchez De Pablo, Muñoz & Peña, 2018;Wang, Mei & Feng, 2020). Whereas, the telecommunications industry in developing economies, like Nigeria, is very strategic because (i) Nigeria accounts for one of the largest telecommunications markets in the African region (Nigerian Communications Commission, 2018), (ii) the telecommunications market in Nigeria makes a significant contribution to employment and the emergence of a technology-driven society (Adi, 2015;Nigerian Communications Commission, 2018).…”

Section: Introductionmentioning

confidence: 99%

Investigating the Efficiency of Individual-Explicit Knowledge in the Telecommunication’s Sector of an Emerging Economy

Ibidunni

Omankhanlen²

2021

GADJAH MADA INT. J. BUS.

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This study investigated efficiency in the utilization of the individual-explicit knowledge of a firm. The sample included 42 customer service centers (CSCs) of the four most active Global System for Mobile Communications (GSM) organisations in Lagos State and FCT, Nigeria. The research adopted the input-oriented data envelopment analysis model to determine the extent to which individual-explicit knowledge, as a vital input resource to telecommunications firms, is efficiently utilized by the CSCs to improve the firms’ values. The study revealed that 10 CSCs, representing 23.8 percen of those studied, were technically efficient using the constant returns to scale model. In contrast, the variable returns to scale model showed that 22 CSCs, or 52 percent of them, were technically inefficient. The results suggest that, with less than 50 percent of the total number of CSCs in Nigeria’s telecommunications industry being inefficient, there is a large volume of operational inefficiency, especially concerning the utilization of individual-explicit knowledge. As such, the telecommunications industry could benefit from managerial intervention, especially in building the capacity of the customer desk officers in the CSCs to attend promptly and accurately to customers’ queries. Also, the study established that a viable strategic direction would be that organizations in the telecommunications industry renew their focus on a balanced mix of supervisor-subordinates in each CSC. This study contributes to operations management and the organizational knowledge management literature by showcasing the data envelopment analysis methodology as a legitimate tool for improving understanding of the investigations into the efficiency of individual-explicit knowledge. This study offers practical implications for firm managers about specific activities and units of their firm that contribute the most to the organization, and other specific units/activities that are less productive. The study also provides directions for future studies.

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Exploring influencing factors of offline knowledge service transactions on an online-to-offline knowledge-sharing economy platform

Cited by 27 publications

References 70 publications

Older adults in virtual communities: understanding the antecedents of knowledge contribution and knowledge seeking through the lens of socioemotional selectivity and social cognitive theories

Older adults in virtual communities: understanding the antecedents of knowledge contribution and knowledge seeking through the lens of socioemotional selectivity and social cognitive theories

Sharing Economy as a New Form of Consumer Cooperation in the Digital Age

Investigating the Efficiency of Individual-Explicit Knowledge in the Telecommunication’s Sector of an Emerging Economy

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