2022
DOI: 10.1080/16549716.2021.2012019
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Exploring healthcare workers’ experiences of managing patients returning to HIV care in Johannesburg, South Africa

Abstract: Background Retention of patients in HIV care is a critical barrier to reaching the UNAIDS 90–90-90 goals in South Africa. In January 2019, Anova Health Institute launched a campaign to encourage patients who had interrupted antiretroviral therapy to return to care. The Welcome Back campaign included training of health care workers and implementation of Médecins Sans Frontiers Welcome Services principles. Objective The aim of this study was to explore the experiences of … Show more

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Cited by 11 publications
(10 citation statements)
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“…It is evident that the Welcome Service intervention strategy and its execution did not fully address the challenge of disengagement in those returning to care, however, this evaluation demonstrates that some changes can be made at facility-level. It also highlights the complexity of patient-HCW relations, root challenges in the health system and broader social influences on engagement 2 , 3 , 15 , 59 . Further research is needed to identify the form that interventions to support re-engagement should take in different contexts, while adhering to the core function and principles around which the Welcome Service was designed.…”
Section: Discussionmentioning
confidence: 99%
“…It is evident that the Welcome Service intervention strategy and its execution did not fully address the challenge of disengagement in those returning to care, however, this evaluation demonstrates that some changes can be made at facility-level. It also highlights the complexity of patient-HCW relations, root challenges in the health system and broader social influences on engagement 2 , 3 , 15 , 59 . Further research is needed to identify the form that interventions to support re-engagement should take in different contexts, while adhering to the core function and principles around which the Welcome Service was designed.…”
Section: Discussionmentioning
confidence: 99%
“…Even so, it appears likely that many patients opt to lie about prior exposure. Other research suggests that they have good reason for doing so, as clinics may refuse to reinitiate those who admit to prior default and/or may provide poorer service to them 28–30. Creating a clinic and community atmosphere that promotes honesty about prior exposure should also be a priority.…”
Section: Discussionmentioning
confidence: 99%
“…Even so, it appears likely that many patients opt to lie about prior exposure. Other research suggests that they have good reason for doing so, as clinics may refuse to re-initiate those who admit to prior default and/or may provide poorer service to them[2123]. Creating a clinic and community atmosphere that promotes honesty about prior exposure should also be a priority.…”
Section: Discussionmentioning
confidence: 99%