“…Eight studies reported the family's “lack of information” experience related to bereavement (Bekkering & Woodgate, 2019; Berbís‐Morelló et al, 2019; Brysiewicz, 2008; Emond et al, 2019: S. P. Li et al, 2002; Merlevede et al, 2004; Parris et al, 2007; Punches et al, 2019). The patient's family experienced that the healthcare professionals did not tell, could not tell, or never really explained what was happening, and while waiting in the ED, experienced frustration, upset, pain, and a traumatizing time due to the lack of explanation offered (Emond et al, 2019; Punches et al, 2019).…”