Exploring Emotions in Online Team Meetings: Unpacking Agile Retrospective

Abstract

Establishing a psychologically safe work environment is crucial for leading a positive and practical agile retrospective. Emotions are closely intertwined concepts that come under the roof of psychology. Capturing them at the right time helps to detect harmful or favourable online behaviours, hinder or facilitate the software development cycle, and moralize or demoralize the team in a software company. This study aims to identify emotions that appear during the online agile retrospective. Our study asks the research question: How often are different emotions repeated during the online agile retrospective? We conducted a multiple case study with two software companies. We analyzed three recorded online retrospective sessions to seize various emotions. Our findings show that eighteen emotions appear on the agile retrospective. Some of the highest repeated emotions are approval, realization, excitement, relief, disappointment, confusion, optimism, and disapproval.