Exploring Email Triage

Sarrafzadeh, Bahareh; Awadallah, Ahmed Hassan; Shokouhi, Milad

doi:10.1145/3295750.3298960

Cited by 1 publication

(1 citation statement)

References 16 publications

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“…They could not establish any single approach adopted by the faculty in handling the issue of volume of emails, but some had multiple email accounts although getting people to send emails to the correct addresses is a difficult task. Sarrafzadeh et al (2019) have described as email triage the experience that email users are not usually able to go through the high volume of emails they receive in a day, and they only scroll through and delete the mails that are obviously unwanted and then open the relevant ones according to their perceived importance. Dabbish et al (2005) showed that people defer responding to more than a third of the messages that need a reply for lack of time to do so, and other reasons.…”

Section: Empirical Studies On Faculty Personal Information Managementmentioning

confidence: 99%

“Digesting the abundance of idol matter” key factors in personal information management experiences of selected social science faculty

Nwagwu

2021

VJIKMS

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Purpose The purpose of this paper is to examine the personal information management (PIM) behaviours of social science faculty in Africa. The study examined the experiences and encounters of selected social scientists in Africa in organising and finding and re-finding of the information they previously created or stored. More specifically, the study sought to examine how faculty keep and refind information, the files and folders in which they store the information. Also, the study examined the nature and characteristics of faculty information spaces with particular respect to electronic documents including emails and paper documents. Design/methodology/approach Sample survey research design and a mixed methods approach consisting of qualitative and quantitative were used. Data was collected using a discursive technique, an interview schedule and a questionnaire. Data analysis was conducted using factorial analysis of mixed data design, guided by a combination of category and codes identification using NVivo and Statistical Package for the Social Sciences (SPSS) 17. Principal component analysis (PCA) of factor analysis was executed to identify key components. Findings Eleven issues, namely, time, infrastructure, importance of the information, folder/file management, document characteristics and organisational context played significant roles in the PIM behaviours of the respondents. Others were importance of the information, document overload, memory, workload and computer literacy. PCA extracted four major components, namely, document overload, time, computer literacy and importance of the information. Research limitations/implications An expansion in the number of faculty involved in this study would probably yield a more reliable outcome. Extending the study to cover Africa would also yield a more applicable result. Practical implications The key PIM issues identified in this study, namely, document overload, time, computer literacy and importance of the information should constitute the focus of continuous information literacy education aimed at improving PIM social scientists’ faculty in Africa. Social implications Improved PIM of social science faculty will result to improved research productivity and good health. Originality/value PIM of social scientists has not been examined in the literature, and yet it is crucial for further understanding their learning and information behaviours, and improving their productivity. The design and administration of a questionnaire constructed based on codes extracted from qualitative and discursive sessions to the same respondents from whom the qualitative data was collected makes the findings very strong. A further deployment of factorial analysis of mixed data design to handle qualitative data makes the contribution of the study very significant.

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Section: Empirical Studies On Faculty Personal Information Managementmentioning

confidence: 99%

“Digesting the abundance of idol matter” key factors in personal information management experiences of selected social science faculty

Nwagwu

2021

VJIKMS

View full text Add to dashboard Cite

show abstract

Exploring Email Triage

Cited by 1 publication

References 16 publications

“Digesting the abundance of idol matter” key factors in personal information management experiences of selected social science faculty

“Digesting the abundance of idol matter” key factors in personal information management experiences of selected social science faculty

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