Exploring Determinants of Job Satisfaction: A Comparison Between Survey and Review Data

Abstract

Compared to other sectors, the restaurant industry has a high reliance on human resources through active interactions with customers. Therefore, it is important to identify job satisfaction among employees and satisfy their needs at work in order to provide high customer service. Until now, surveys have been the traditional method for measuring employees’ job satisfaction. Recently, numerous studies have analyzed employee job satisfaction based on extensive data collected directly from job portal websites. Therefore, it is necessary to verify whether the results of job satisfaction among employees derived from such methods have similar implications. This study compared the results of job satisfaction analysis using (1) 11,446 big data provided by former & current employees of the restaurant industry from a job portal website based on the two-factor theory and (2) A survey was conducted among 400 former & current employees. We found that only in big data, advancement opportunities & possibilities, and the compensation system significantly and positively (+) affected job satisfaction. In addition, current employees are more satisfied with advancement opportunities & possibilities than former employees only in big data. Thus, the big data and survey data analysis results differ. This can be attributed to the functionality and benefits of job portals. Therefore, it is necessary to consider the portal site’s functions, beneficial features, and online environment characteristics before using big data in the field of human resources.

Harmony in the Workplace: Exploring the Interplay Between Talent Management and Job Satisfaction

“…The intricate composition of job satisfaction is influenced by a myriad of factors, each contributing to the overall harmony of the workplace. Career advancement opportunities stand as a significant pillar, as individuals seek growth and progression in their professional journeys (Lee et al, 2023). Bespoke reward programs, tailored to recognize and appreciate individual contributions, add another layer to the symphony of job satisfaction.…”

Improvement and Replacement: The Dual Impact of Automation on Employees’ Job Satisfaction

“…Individual characteristics include gender, age, education, health, and skills [13,16,17]. Work-organizational conditions involve salary, job security, work pressure, work autonomy, and the working environment [12,14,18,19]. However, there is a limited body of research exploring changes in employee psychological wellbeing in the context of technological advancements, particularly concerning emerging trends such as automation.…”