DOKBAT 2020 - 16th International Bata Conference for Ph.D. Students and Young Researchers 2020
DOI: 10.7441/dokbat.2020.28
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Exploring Customers’ E-Loyalty in Czech B2c E-Commerce

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Cited by 5 publications
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“…Literature: Research studies on loyalty in e-commerce conducted by Kvíčala and Starzyczná (2020), Starzyczná (2021), andZapletalová et al (2023) have demonstrated that the average proportion of repeat customers in the total customer base is less than 10%. Studies focused on verifying the validity of the Pareto principle in e-commerce by Kvíčala and Starzyczná (2020), Klepek & Kvíčala (2020), and Klepek & Kvíčala (2022) have refuted the applicability of the 20/80 ratio within the context of the examined online stores. In none of the investigated e-commerce platforms was this ratio found to hold true.…”
Section: What Is the Average Percentual Proportion Of Repeat Customer...mentioning
confidence: 99%
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“…Literature: Research studies on loyalty in e-commerce conducted by Kvíčala and Starzyczná (2020), Starzyczná (2021), andZapletalová et al (2023) have demonstrated that the average proportion of repeat customers in the total customer base is less than 10%. Studies focused on verifying the validity of the Pareto principle in e-commerce by Kvíčala and Starzyczná (2020), Klepek & Kvíčala (2020), and Klepek & Kvíčala (2022) have refuted the applicability of the 20/80 ratio within the context of the examined online stores. In none of the investigated e-commerce platforms was this ratio found to hold true.…”
Section: What Is the Average Percentual Proportion Of Repeat Customer...mentioning
confidence: 99%
“…Literature: Studies focused on verifying the validity of the Pareto principle in ecommerce by Kvíčala & Starzyczná (2020), Klepek & Kvíčala (2020), and Klepek & Kvíčala (2022) have refuted the applicability of the 20/80 ratio within the context of the examined online stores. In none of the investigated e-commerce platforms was this ratio found to hold true.…”
Section: Does the Pareto Principle Hold Truedo The Top 20% Of Most Fr...mentioning
confidence: 99%
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