Exploring cooperation through a binder: A context for IT tools in elderly care at home

Petrakou, Alexandra

doi:10.1007/978-1-84800-031-5_15

Cited by 14 publications

(7 citation statements)

References 20 publications

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“…However, as shown in the present study, home care coordination often needs to transcend organizational boundaries. This further emphasises the findings of [ 32 ], which show that the context of elderly care at home involves coordination also with other care providers as well as the inclusion of the care receiver himself/herself and relatives. Furthermore, the present study also stresses the fact that new care providers might visit the care receiver at home in the future.…”

Section: Discussion: Integrated Care In the Daily Worksupporting

confidence: 69%

“…In this light, the binder supports the core aim of the cooperation and coordination between home care workers, which is the care of the care receiver. Unfortunately, the present study suggests, like [ 32 ], that the SVOP binder fails to fully serve the need for effective dissemination of information and coordination during the home care process. Additionally, the empirical findings also show that home help service workers lack the mobile phones necessary for communicating effectively with other care providers.…”

Section: Discussion: Integrated Care In the Daily Workmentioning

confidence: 79%

“…The binder is placed in the care receiver’s home and consists of several documents and material which provide the care workers with information for administering home care interventions, for supporting involved individuals in daily work situations and for facilitating communication between the care workers involved. The binder and its use has been described and analysed in more detail in [ 32 ]. Particularly important for the present study is the fact that although the current events document facilitates communication, it was rarely used since it was available only in the care receiver’s home.…”

Section: Results: Coordination In Situmentioning

confidence: 99%

“…At the studied county, home health care is provided by the county council while the municipality provides the home help service. The study setting has been described in more detail in [ 32 ]. The study was part of a broader project with the general aim to support the cooperative work in home care with mobile IT tools.…”

Section: Methodology: the Ethnographic Workplace Studymentioning

confidence: 99%

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Integrated care in the daily work: coordination beyond organisational boundaries

Petrakou¹

2009

Int J Integr Care

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ObjectivesIn this paper, integrated care in an inter-organisational cooperative setting of in-home elderly care is studied. The aim is to explore how home care workers coordinate their daily work, identify coordination issues in situ and discuss possible actions for supporting seamless and integrated elderly care at home.MethodThe empirical findings are drawn from an ethnographic workplace study of the cooperation and coordination taking place between home care workers in a Swedish county. Data were collected through observational studies, interviews and group discussions.FindingsThe paper identifies a need to support two core issues. Firstly, it must be made clear how the care interventions that are currently defined as ‘self-treatment’ by the home health care should be divided. Secondly, the distributed and asynchronous coordination between all care workers involved, regardless of organisational belonging must be better supported.ConclusionIntegrated care needs to be developed between organisations as well as within each organisation. As a matter of fact, integrated care needs to be built up beyond organisational boundaries. Organisational boundaries affect the planning of the division of care interventions, but not the coordination during the home care process. During the home care process, the main challenge is the coordination difficulties that arise from the fact that workers are distributed in time and/or space, regardless of organisational belonging. A core subject for future practice and research is to develop IT tools that reach beyond formal organisational boundaries and processes while remaining adaptable in view of future structure changes.

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Section: Discussion: Integrated Care In the Daily Worksupporting

confidence: 69%

Section: Discussion: Integrated Care In the Daily Workmentioning

confidence: 79%

Section: Results: Coordination In Situmentioning

confidence: 99%

Section: Methodology: the Ethnographic Workplace Studymentioning

confidence: 99%

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Integrated care in the daily work: coordination beyond organisational boundaries

Petrakou¹

2009

Int J Integr Care

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“…The need for further integration and collaboration between health and social care is increasingly stressed, yet good solutions remain scarce. In addition, health and social care professionals belong to different, geographically dispersed organizations; they rarely meet and have trouble coordinating their work [3,4], which increases the risk for fragmentation of care [5]. In a recent publication researchers call for the inclusion of social care informatics as an essential part of holistic health care, stressing the importance of this emerging field of research [6].…”

Section: Introductionmentioning

confidence: 99%

Supporting citizen-centered care for seniors - experiences from two Swedish research projects

Hägglund

Scandurra²,

Koch

2012

2012 25th IEEE International Symposium on Computer-Based Medical Systems (CBMS)

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The development of informationand communication technology (ICT) for citizen-centered care requires insight into concrete problems in care processes as well as an understanding of the goals and values that should guide these. In this retrospective study we return to results from two research projects focusing on the needs of senior citizens and stroke patients. We describe the intersections between health care services, social care services and private services, and analyze these with focus on the needs of independence, continuity and participation. The current state of ICT in relation to the identified needs is also addressed. In conclusion, an increasing number of solutions are available to support senior citizens in different parts of their lives, yet they remain isolated and have limited impact. In order to harness value for senior citizens, it is imperative to continue with multidisciplinary research focusing on socio-technical aspects; addressing technological, organizational, legal and business-related aspects.

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Challenges and Opportunities for Collaborative Technologies for Home Care Work

Christensen

Grönvall

2011

ECSCW 2011: Proceedings of the 12th European Conference on Computer Supported Cooperative Work, 24-28 September 2011, Aarhus De

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Exploring cooperation through a binder: A context for IT tools in elderly care at home

Cited by 14 publications

References 20 publications

Integrated care in the daily work: coordination beyond organisational boundaries

Integrated care in the daily work: coordination beyond organisational boundaries

Supporting citizen-centered care for seniors - experiences from two Swedish research projects

Challenges and Opportunities for Collaborative Technologies for Home Care Work

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