Exploring consumer perceived risk and trust for online payments: An empirical study in China’s younger generation

Yang, Qing; Pang, Chengzong; Liu, Liu; Yen, David C.; Tarn, J. Michael

doi:10.1016/j.chb.2015.03.058

Cited by 308 publications

(322 citation statements)

References 56 publications

Supporting

Mentioning

248

Contrasting

Unclassified

Order By: Relevance

“…Also, it seems advisable to include other external variables studied in this context [82] such as trust and perceived safety, which could affect the discourse on the perceived benefits (ease of use and usefulness) provided by the retail channel for developing more persuasive arguments about the strengths of these alternatives for customers [11], [45], [73], [74].…”

Section: Discussionmentioning

confidence: 99%

Customer Behavior in Electronic Commerce: A Bayesian Approach

Dakduk

Horst

Santalla

et al. 2017

J. theor. appl. electron. commer. res.

View full text Add to dashboard Cite

Online shopping has increasingly replaced traditional retail shopping, as a large number of consumers have adopted it on a global scale. However, while it is well established in developed countries, e-commerce is still at an early stage in emerging markets, hence there is a need to unveil which factors contributes to its adoption. The main objective of this study is to integrate the theory of planned behavior, the theory of reasoned action, and the technology acceptance model using a Bayesian approach to determine the key predictors of online purchase intention among internet users in Colombia. The results demonstrate the pertinence of the theory of reasoned action and technology acceptance model, models to explain online purchase intention, confirming that the intention to purchase online is mostly determined by the attitudes to e-commerce which, in turn, are explained by perceived usefulness, perceived ease of use, and the subjective norm related to online shopping.

show abstract

Section: Discussionmentioning

confidence: 99%

Customer Behavior in Electronic Commerce: A Bayesian Approach

Dakduk

Horst

Santalla

et al. 2017

J. theor. appl. electron. commer. res.

View full text Add to dashboard Cite

show abstract

“…The perceived risk significantly affects consumer behaviors because it essentially consists of a subjective expectation regarding a potential loss [21,39]. According to perceived risk theory, purchasers are typically more inclined toward minimizing their perceived risks than they are toward maximizing their expected payoffs [39].…”

Section: Relationship Between Perceived Risk and Purchase Intentionsmentioning

confidence: 99%

“…According to perceived risk theory, purchasers are typically more inclined toward minimizing their perceived risks than they are toward maximizing their expected payoffs [39]. Given that the purchase probability and purchase intentions of a consumer are raised by a reduction in the perceived risk, it can be clearly seen that a negative association exists between the perceived risk and purchase intentions [39,40].…”

Section: Relationship Between Perceived Risk and Purchase Intentionsmentioning

confidence: 99%

Determinants of Consumers’ Purchasing Intentions for the Hydrogen-Electric Motorcycle

2017

View full text Add to dashboard Cite

Abstract:In recent years, increasing concerns regarding the energy costs and environmental effects of urban motorcycle use have spurred the development of hydrogen-electric motorcycles in Taiwan. Although gasoline-powered motorcycles produce substantial amounts of exhaust and noise pollution, hydrogen-electric motorcycles are highly energy-efficient, relatively quiet, and produce zero emissions, features that suggest their great potential to reduce the problems currently associated with the use of motorcycles in city environments. This study identified the significant external variables that affect consumers' purchase intentions toward using hydrogen-electric motorcycles. A questionnaire method was employed with a total of 300 questionnaires distributed and 233 usable questionnaires returned, yielding a 78% overall response rate. Structural equation modeling (SEM) was applied to test the research hypothesis. The research concluded that (1) product knowledge positively influenced purchase intentions but negatively affected the perceived risk; (2) perceived quality via hydrogen-electric motorcycles positively influenced the perceived value but negatively affected the perceived risk; (3) perceived risk negatively affected the perceived value; and (4) the perceived value positively affected purchase intentions. This study can be used as a reference for motorcycle manufacturers when planning their marketing strategies.

show abstract

“…However, in general trust is define as notion of confident, belief, expectation, dependence, and reliance on the goodness, reliability, integrity, ability and or character for one entity [15]. Trust in mobile commerce adoption is related with people/ customer belief that their mobile application will meet their expectation [15] Trust has been recognising as customer fundamental foundation to adopt mobile commerce services. In fact, mobile commerce services provider would not get customer trust easily.…”

Section: Trustmentioning

confidence: 99%

User Behavior in Using Mobile Commerce (Scale Development: Perspective of Trust and Risk)

Assegaff

Jasmir

Abidin

et al. 2017

TEKNOSI

View full text Add to dashboard Cite

The purpose of ours study is to explore the relation between the elements of trust and risk and their impact on consumer behavior in the intention of use of mobile commerce services based on sales. The final objective of this study is to recognize consumer behavior in the use of mobile commerce application services in Indonesia by considering the elements of trust and risk in consumer behavior. Finding from previous research have revealed that trust and risk is one of the critical aspects in the use of e-commerce services. This research focus is to explain the development stages of research instruments development to be used in next survey agenda. By applying Technology Acceptance Model (TAM) as a theoretical basis of a conceptual model and the research instrument was developed. Models and instruments then validated through a pilot study involving 75 students as respondents. Survey data were analyzed via Smart-PLS software version 2 to ensure reliability level and validity of the instrument. This study resulted in a validated instrument that will be used to collect data from actual surveys

show abstract

Exploring consumer perceived risk and trust for online payments: An empirical study in China’s younger generation

Cited by 308 publications

References 56 publications

Customer Behavior in Electronic Commerce: A Bayesian Approach

Customer Behavior in Electronic Commerce: A Bayesian Approach

Determinants of Consumers’ Purchasing Intentions for the Hydrogen-Electric Motorcycle

User Behavior in Using Mobile Commerce (Scale Development: Perspective of Trust and Risk)

Contact Info

Product

Resources

About