Exploring business model innovation for sustainability: an investigation of two product-service systems

Business model innovation: Identifying foundations and trajectories

“…The first addresses the connection between sustainable BMI and different economies (Ciulli & Kolk, 2019; Hu et al, 2019; Pieroni et al, 2019). The second focuses on different drivers, barriers, and the stakeholder approach for sustainable BMI within different industries and countries (Bocken & Geradts, 2019; Kilintzis et al, 2020; Peralta et al, 2019; Sousa‐Zomer & Cauchick‐Miguel, 2019; Stubbs, 2019). This literature focuses largely on sustainable BMI approaches by Bocken and Geradts (2019), who identified eight archetypes that contribute to sustainable BMI and are elaborated in cluster A1.…”

“…Furthermore, two case studies highlight that in developing countries, social factors, such as participating in a program for the community and focusing on the customer relationship, can be perceived as drivers for sustainable BMI. In contrast, lack of knowledge about sustainability issues and customer acceptance, as well as lack of sponsorship, are barriers (Sousa‐Zomer & Cauchick‐Miguel, 2019). Additionally, the imbalance of power and clashes of values and goals can be considered barriers to pursuing sustainable goals.…”

Key guidelines for designing integrated solutions to support development of marginalised societies

“…Some studies, based on their analysis of design solutions in sectors such as transportation, water, and energy, stress the profound need of implementing life-cycle requirements in designing solutions for marginalised communities. For example, in their analysis of a bikesharing solution in Brazil, Sousa-Zomer and Cauchick-Miguel (2017) found that addressing a range of life cycle issues, with effective implementation of preventive and corrective maintenance management processes, is essential for sustainable, positive impact on the target context. In a similar fashion, Jagtap and Kandachar (2010), based on their analysis of a case study about irrigation systems designed for low-income farmers in Mexico, suggest that many different life cycle issues need to be considered in designing solutions for marginalised communities.…”

“…Identifying, devising, and deploying context-specific methods to involve and communicate with a diverse range of partners, while recognising and respecting socio-cultural differences between them, is an essential component of collaborative design in this field (e.g., UNDP, 2008). Inclusive interactions among stakeholders, building local legitimacy, developing long-term relationships, and establishing trust-based ties help to overcome cultural barriers and lack of knowledge, supporting coordinated processes and effective partnerships between NGOs, local governments, and for-profit businesses (Sousa-Zomer and Cauchick-Miguel, 2017;Sanchez and Ricart, 2010;Rivera-Santos and Rufín, 2010;Sharma et al, 1994). The involved stakeholders ought to recognise that developing and sustaining partnerships can require longer operating horizons when designing solutions for marginalised societies (e.g., .…”

“…Identifying and implementing life cycle requirements Aranda-Jan et al, 2016;López et al, 2017;Sousa-Zomer and Cauchick-Miguel, 2017 To address constraints related to weak physical infrastructure, absence of facilities to undertake activities in the lifecycle of a solution, etc.…”