Exploring and mitigating social loafing in online communities

Shiue, Yih‐Chearng; Chiu, Chao‐Min; Chang, Chen‐Chi

doi:10.1016/j.chb.2010.01.014

Cited by 92 publications

(80 citation statements)

References 70 publications

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“…Thus, qualitative data obtained through in-depth interviews with actual users would help clarify the underlying psychological rationale for findings in this study and thereby enrich their theoretical implications. Despite arguments surrounding the inevitability or triviality of lurking in relation to online community sustainability (e.g., Bishop, 2007;Jones, Ravid, & Rafaeli, 2004;Preece & Shneiderman, 2009;Shiue, Chiu, & Chang, 2010), an online community's vitality depends on the richness and diversity of the information and support that it can provide its users. This ideal of online communities can be fulfilled by having a large number of users who share a wide range of perspectives and experiences via discussions on various topics.…”

Section: Resultsmentioning

confidence: 99%

Can online buddies and bandwagon cues enhance user participation in online health communities?

Kim

Sundar

2014

Computers in Human Behavior

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Section: Resultsmentioning

confidence: 99%

Can online buddies and bandwagon cues enhance user participation in online health communities?

Kim

Sundar

2014

Computers in Human Behavior

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“…They report that participation is usually a factor of the community type; and that the common reasons behind participation include information exchange, social support and friendship. Social loafing, a theory that shows the effect of group size on an individual's motivation to contribute [29], has been observed in online communities [51]. Researchers have looked at factors affecting participation in specific online communities.…”

Section: Related Workmentioning

confidence: 99%

Demographics, weather and online reviews

Bakhshi

Kanuparthy

Gilbert

2014

Proceedings of the 23rd International Conference on World Wide Web

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Online recommendation sites are valuable information sources that people contribute to, and often use to choose restaurants. However, little is known about the dynamics behind participation in these online communities and how the recommendations in these communities are formed. In this work, we take a first look at online restaurant recommendation communities to study what endogenous (i.e., related to entities being reviewed) and exogenous factors influence people's participation in the communities, and to what extent. We analyze an online community corpus of 840K restaurants and their 1.1M associated reviews from 2002 to 2011, spread across every U.S. state. We construct models for number of reviews and ratings by community members, based on several dimensions of endogenous and exogenous factors. We find that while endogenous factors such as restaurant attributes (e.g., meal, price, service) affect recommendations, surprisingly, exogenous factors such as demographics (e.g., neighborhood diversity, education) and weather (e.g., temperature, rain, snow, season) also exert a significant effect on reviews. We find that many of the effects in online communities can be explained using offline theories from experimental psychology. Our study is the first to look at exogenous factors and how it related to online online restaurant reviews. It has implications for designing online recommendation sites, and in general, social media and online communities.

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“…This reinforced the fact that community participation is mainly driven by member's attitude and action rather than the provider. Other theories such as social presence theory, social loafing, and social network theory have been also used to examine the impact of different social factors on community participation (Shiue et al, 2010;Cheung et al, 2011;Lee et al, 2011).…”

Section: And !mentioning

confidence: 99%