2018
DOI: 10.24251/hicss.2018.255
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Abstract: The rise of chatbots poses new possibilities to link social interactions within instant messengers with thirdparty systems and business processes. While many companies use chatbots within the enterprise in the form of Slack apps and integrations, little is known about their affordances. Grounded in a qualitative research endeavour, we conducted 12 explorative interviews in 8 organizational settings to inductively gain rich contextual insights. Our results reveal 14 functional affordances in 4 categories, eluci…

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