Exploiting the meCUE Questionnaire to Enhance an Existing UX Evaluation Method Based on Mental Models

Filippi, Stefano; Barattin, Daniela

doi:10.1007/978-3-030-23535-2_8

Cited by 6 publications

(6 citation statements)

References 5 publications

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“…The irMMs-based method allows qualifying and quantifying the experiences of users interacting with products [2]. This method exploits interaction-related mental models (irMMs), cognitive processes that users generate before to act in order to satisfy a specific need in a specific situation of interaction [22].…”

Section: The Irmms-based Method Release 20mentioning

confidence: 99%

“…Regarding UX design, there are single tools, principles, etc., as well as complete frameworks supporting all activities, starting from their planning to the validation of the results. Concerning UX evaluation, the literature B Stefano Filippi filippi@uniud.it 1 DPIA Department, University of Udine, Via delle Scienze, 206, 33100 Udine, Italy offers questionnaires as well as more sophisticated tools and complete approaches like the interaction related Mental Models (IrMMs)-based UX evaluation method (irMMsbased method, hereafter) [2]. This method evaluates the quality of UX by exploiting interaction-related mental models (irMMs).…”

Section: Introductionmentioning

confidence: 99%

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Interactive redesign of products' User eXperience: how to

Filippi

Motyl

2021

Int J Interact Des Manuf

Self Cite

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Nowadays, User eXperience (UX) is one of the main concerns in developing innovative products. The literature already offers several UX design methods and tools. Among them, the interaction related Mental Models-based UX evaluation method appeared some years ago. Recently, the modular evaluation of key Components of User Experience questionnaire, a tool for quantifying products' UX, integrated this method. The knowledge acquired thanks to this synergy suggested the way to define and exploit guidelines for interactive redesign of the UX of products. Because of their origin, these guidelines encompass all UX characteristics reputed as meaningful like usefulness, subjective feelings, motivational aspects, emotions, etc. Moreover, these guidelines are generic enough to be used in different situations and on different products; their structure and functioning make them independent from the methods and tools used to collect data and to implement them, widening in this way their applicability in almost any UX interactive redesign activity by almost any researcher/practitioner. The redesign suggestions offered by these guidelines, as well as the procedures to collect and analyze the data to define other guidelines and suggest the best ways to implement them, push different competencies (engineers, UX experts, psychologists, etc.) to work in synergy, just like an interactive design context requires. To date, this research defined ten guidelines; a first adoption in the field starts witnessing their goodness and effectiveness. The paper describes in detail how to define and exploit the guidelines, as well as the first adoption of them in a real redesign context. KeywordsProduct User eXperience • Interactive User eXperience redesign guidelines • Mental models • Interaction related mental models (IrMMs)-based UX evaluation method • Components of User Experience (CUE) model

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Section: The Irmms-based Method Release 20mentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Interactive redesign of products' User eXperience: how to

Filippi

Motyl

2021

Int J Interact Des Manuf

Self Cite

View full text Add to dashboard Cite

show abstract

“…What is noteworthy is that depending on the person, the same situation can result in different emotions because the ways people appraise the situation can be different, affected by their own values and concerns [24]. This implies that in human-product interactions, the types of emotion are not determined by the product itself, but by the personal concerns and contexts where the product is placed and how it is used, what meanings the user attributes to it, and how the user talks about it [25,26]. For example, a smart watch that controls multiple devices may inspire a person with its sophisticated features today, but the same person may be worried by it tomorrow when realizing that its potential to leak their private information.…”

Section: Cause Of Awementioning

confidence: 99%

“…For example, a smart watch that controls multiple devices may inspire a person with its sophisticated features today, but the same person may be worried by it tomorrow when realizing that its potential to leak their private information. Hence, it is crucial to consider that the emotion can be evoked not only by the designed technology or its appearance but also by the relational meaning of the designed experience, such as personal associations, concerns, social implications of the design, which can serve as points of reference for design conceptualization and evaluation [26,27].…”

Section: Cause Of Awementioning

confidence: 99%

Design for Breathtaking Experiences: An Exploration of Design Strategies to Evoke Awe in Human–Product Interactions

Yoon

2020

MTI

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From looking up at a skyscraper to the Grand Canyon’s vastness, you may have experienced awe in one way or another. Awe is experienced when one encounters something greater or more powerful than themselves and is associated with prosocial behavior through a diminishment of self-importance. In design research, most studies on awe have been conducted in lab conditions by using technologies such as virtual reality because of its efficiency to simulate typical awe-stimulating conditions (e.g., nature scenes). While useful in inducing awe and assessing its effects on users, they give little guidance about how design can deliberately evoke awe. Most attempts focus on the response of awe instead of its eliciting conditions. With an aim to support designers to facilitate awe, this paper explores design strategies to evoke awe. Based on appraisal theory, the cause of awe was formulated, and its relevance to designing for awe was investigated. The conditions that underlie awe in design were explored through a survey in which participants reported 150 awe experiences, resulting in six design strategies. The paper describes these strategies and discusses how they can be used in a design process, giving attention to addressing the experiential value of awe.

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“…Among them, the irMMsbased method, developed starting from the framework based on the product experience of Desmet and Hekkert, evaluates the quality of UX by exploiting interaction-related mental models (irMMs). In the last years, the irMMs-based method reached its release 2.0 thanks to the integration with the meCUE questionnaire [3]. The outcomes of this synergy suggested considering the irMMs-based method not only from the UX evaluation point of view but also for UX redesign [4].…”

Section: Introductionmentioning

confidence: 99%

Define and exploit guidelines for interactive redesign of products’ User eXperience

Filippi

Motyl

2020

Int J Interact Des Manuf

Self Cite

View full text Add to dashboard Cite

Nowadays, User eXperience (UX) is one of the main concerns in developing innovative products. This research develops the way to define and exploit guidelines for interactive redesign of the UX of products. Because of their origin, these guidelines will encompass all UX characteristics reputed as meaningful like usefulness, subjective feelings, motivational aspects, emotions, etc.; moreover, the redesign suggestions offered by these guidelines, as well as the procedures to collect and analyse the data to define other guidelines and suggest the best ways to implement them, push different competencies (engineers, UX experts, psychologists, etc.) to work in synergy, just like an interactive design context requires.

show abstract

Exploiting the meCUE Questionnaire to Enhance an Existing UX Evaluation Method Based on Mental Models

Cited by 6 publications

References 5 publications

Interactive redesign of products' User eXperience: how to

Interactive redesign of products' User eXperience: how to

Design for Breathtaking Experiences: An Exploration of Design Strategies to Evoke Awe in Human–Product Interactions

Define and exploit guidelines for interactive redesign of products’ User eXperience

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