“…Corso and Pellegrini (2007) conclude that the way of working is improved by giving the worker a free path and that material handling flexibility is the dimension related to the worker (Koste & Malhotra, 1999), justifying the external search for new knowledge through material handling flexibility, that is, exploration. Further, Dixon et al (2007) proposes improvement through the principle of teamwork, which explains the exploitation of abilities, through research on new ways of working, the creation of new modes of working for both the worker and his/her colleagues, and the freedom that the worker receives from his or her superiors, fostering continuous innovation in the organization. Human resources practices are also stimulated in the 2000 version (Bayo-Moriones et al, 2011, Dobb, 2004and Kuo et al, 2009, as the third principle establishes that, "People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit" (ISO, 2012).…”