Original citation:Schnurr, Stephanie and Zayts, Olga. (2013) "I can't remember them ever not doing what I tell them!": Negotiating face and power relations in 'upward' refusals in multicultural workplaces in Hong Kong. Intercultural Pragmatics, Volume 10 (Number 4). pp. 593-616. Permanent WRAP url: http://wrap.warwick.ac.uk/58723
Copyright and reuse:The Warwick Research Archive Portal (WRAP) makes this work of researchers of the University of Warwick available open access under the following conditions. Copyright © and all moral rights to the version of the paper presented here belong to the individual author(s) and/or other copyright owners. To the extent reasonable and practicable the material made available in WRAP has been checked for eligibility before being made available.Copies of full items can be used for personal research or study, educational, or not-forprofit purposes without prior permission or charge. Provided that the authors, title and full bibliographic details are credited, a hyperlink and/or URL is given for the original metadata page and the content is not changed in any way.
Publisher's statement:The final publication is available at www.degruyter.com http://dx.doi.org/10.1515/ip-2013-0028 A note on versions: The version presented here may differ from the published version or, version of record, if you wish to cite this item you are advised to consult the publisher's version. Please see the 'permanent WRAP url' above for details on accessing the published version and note that access may require a subscription. Despite abundant research on refusals in a variety of contexts across cultures, there are very few studies of multicultural workplaces. This is particularly surprising considering that refusals have been described as a frequent " 'sticking point' in cross-cultural communication" (Beebe et al. 1990). This paper addresses this gap by drawing on more than 80 hours of authentic audio-and videorecorded spoken workplace discourse and a corpus of emails collected in multicultural workplaces in Hong Kong.Findings of this exploratory study indicate that refusals are complex communicative activities that are carefully negotiated among participants. We argue that in contrast to earlier studies, participants' socio-cultural backgrounds do not appear to be the main determining factor of how issues of face and power relations are negotiated in upward refusals. Rather, a range of other factors, including media of communication, normative ways of interacting in a workplace, the relationship between interlocutors, as well as the content of the refusal, are more relevant for explaining participants' communicative behavior.