Explaining Patient Satisfaction With Outpatient Care Using Data-Based Nurse Staffing Indicators

Abstract

The patients were predominantly satisfied with the outpatient care. Better access to information improved patient satisfaction. Attention should be directed to the content of information in patient repeat visits.

Quality of life during chemotherapy and satisfaction with nursing care in Turkish breast cancer patients

“…Consistent with the studies outlined in the literature review (Yener 2006;Hjörleifsdóttir et al 2010;Pamukçu 2011;Charalambous 2013), the present study found that breast cancer patients were highly satisfied with the nursing care that they received, especially with the availability and helpfulness of nurses, as well as the way nurses respected their privacy. However, as in a previous study (Salin et al 2012), there were areas in which nursing care could be improved, with participants reporting a need for more information about their condition and treatment.…”

“…However, as in a previous study (Salin et al . ), there were areas in which nursing care could be improved, with participants reporting a need for more information about their condition and treatment.…”

“…Measuring satisfaction and HRQoL for patients provides information that allows healthcare providers to better understand patients' care experiences and provide higher quality care (Salin et al . ; Song et al . ).…”

“…Patient feedback on HRQoL, care and treatment outcomes helps to improve the quality of care and treatment outcomes, as well as better meet patient expectations (Fingeret et al 2013). Measuring satisfaction and HRQoL for patients provides information that allows healthcare providers to better understand patients' care experiences and provide higher quality care (Salin et al 2012;Song et al 2013). This is especially true for oncology nursing, a highly demanding nursing subfield that requires up-to-date knowledge, good interpersonal and problem-solving skills, and superb primary care skills (Akin & Erdogan 2007;Granda-Cameron et al 2008;Hook et al 2012).…”

Database nurse staffing indicators: explaining risks of staff job dissatisfaction in outpatient care

“…The results from the patient satisfaction survey have been reported elsewhere (Salin et al . ). The sum variables for staff job satisfaction assessments were obtained by means of factor analysis and therefore can be considered reliable.…”