“…First, such understanding can be used as a frame of reference for future studies on how technology disruption and service impact business models. Second, such understanding informs practical tools for designing business models (Amshoff, Dülme, Echterfeld, & Gausemeier, 2015;Eurich & Mettler, 2017;Laurischkat, Viertelhausen, & Jandt, 2016;Remané, Hanelt, Tesch, & Kolbe, 2016).…”