Explaining Cyberloafing Behavior: The Role of General Strain Theory

Abstract

The internet has changed the way employees get things done. However, many have not been on target regarding the use of the internet among employees. The availability of internet facilities in many organizations is used for personal gain or what is often referred to as cyberloafing behavior. General strain theory in this research is used to explain cyberloafing behavior. This behavior is not a criminal act but violates organizational regulations caused by organizational support and employee work stress. This study aims to assess the role of organizational support and reduce employee stress levels and cyberloafing behavior. The method used is in the form of PLS ​​by involving 330 government employees in Lumajang Regency as a sample. The results showed that the organizational support felt by employees was able to reduce work stress. Employees who feel work stress will tend to behave cyberloafing. The existence of high organizational support has increased employee cyberloafing behavior. The higher the perceived organizational support, the lower the level of employee work stress, and cyberloafing behavior. An important finding in this study is that the general strain theory has been able to prove the existence of cyberloafing behavior caused by organizational support and employee work stress.

Mediating Effect of Job Satisfaction on Work Stress to Cyberloafing in Islamic Business Ethics Perspective (Study on Generation Z Employees in Bandar Lampung)

“…Cyberloafing is used as an alternative to relieve and eliminate work stress. However, the results of this study DOI 10.18502/kss.v9i16.16261 contradict the unique findings of Sulistyan & Ermawati [19] which reveal that the lower work stress on employees makes the behavior of cyberloafing employees increase.…”

“…However, Sullistyan & Elrmawati [19] in their research book entitled "Behavior Cyberloafing among Employees" reveal that work stress has a negative influence on behavior cyberloafing. That is, the lower the work stress on employees makes behavior of cyberloafing employees increases.…”

“…General strain theory in the latest approach used in the field of management, aims to detect the relationship between work stress and deviant behavior at work (DWB) [19].…”

Stres Kerja Dan Perilaku Cyberloafing Pada Pegawai

“…Aktifitas tersebut juga disebut dengan cyberloafing yaitu menggunakan fasilitas internet tidak pada tempatnya (Simanjuntak, Fajrianthi, Purwono, & Ardi, 2019), menggunakan internet untuk kepentingan pribadi saat jam kerja (Ardilasari & Firmanto, 2017), menggunakan e-mail dan internet pada saat jam kerja yang merupakan kegiatan sukarela oleh anggota organisasi secara signifikan (Sawitri, 2012;Sulistyan & Ermawati, 2020). Cyberloafing disebabkan adanya konflik peran, ambiguitas peran dan peran yang berlebihan (Nydia & Pareke, 2019), kurangnya kontrol kendali diri (Ramadhan & Sari, 2018;Sari & Ratnaningsih, 2018), rendahnya komitmen organisasi (Putra & Nurtjahjanti, 2019), situasi (Hurriyati, 2017), presepsi sanksi organisasi (Herdiati, Sujoso, & Hartanti, 2015), modal psikologis dan adversity quotient (Sofyanty, 2019), karakteristik individu dan kurangya konsentrasi, orientasi pencapaian pekerjaan (Prasad, Lim, & Chen, 2010).…”

Analisis Kualitas Pelayanan Publik Di Kelurahan Cipaganti Kecamatan Coblong Kota Bandung

“…Salah satu unsur penyelenggara pelayanan publik yaitu Pemerintah Kelurahan (Sulistyan & Ermawati, 2020). Pemerintah Kelurahan sebagai salah satu unsur pemerintahan tidak luput dengan konsep dasar pelayanan yang harus dilakukan dengan cepat ,karena kebutuhan masyarakat yang semakin banyak.…”