Explaining and predicting the adoption intention of mobile data services: A value-based approach

Switching behavior and customer satisfaction in mobile services: Analyzing virtual and traditional operators

“…That is, companies may improve the services' perceived value by developing service innovations, enhancing key functionalities and developing personalized services. In fact, mobile services' value depend on the ability of companies to provide customers with services that meet their preferences (Al-Debei & Al-Lozi, 2014). Given the intangibility of the mobile communication service, there is a need for service customization, which in turn requires a close contact between customers and service providers.…”

“…Mobile communication services are an overwhelming phenomenon, as mobile devices become more and more pervasive in our everyday life and their capabilities resemble more of the desktop computers (Al-Debei & Al-Lozi, 2014;Kim, Park, & Jeong, 2004;Mazzoni, Castaldi, & Addeo, 2007), while opening up great opportunities to mobile operators (Corrocher & Lasio, 2013). In this context, virtual mobile services have emerged in the last decade, gaining a foothold in many markets, and especially in Europe; since the 65 per cent of mobile virtual network operators operate in Western European countries (Garrido & Whalley, 2013).…”

Rapidly co-evolving technology adoption and diffusion models

“…Continuous mobile technologies enhancement and the fact that mobile technologies meet or are ahead of most individuals' expectations rather than responding to demands has accelerated the individual's interests and usage of these technologies (Al-Debei and Al-Lozi, 2014). In addition, the hardware, applications, interfaces and social forces all interact to form what this paper will refer to as 'a rapidly, co-evolving technology'.…”

The imperative of influencing citizen attitude toward e-government adoption and use

“…This highlights the importance of understanding the multi-faceted factors that may influence citizens' adoption of e-government services. Although technology adoption from the user perspective has been extensively studied in such contexts as e-commerce and the Internet (Al-Debei & Al-Lozi, 2014;Tung & Rieck, 2005), relatively few studies have focused on citizen adoption of e-government services (Beldad, De Jong, & Steehouder, 2011;Gauld, Goldfinch, & Horsburgh, 2010).…”