Expertise seeking: A review

Hertzum, Morten

doi:10.1016/j.ipm.2014.04.003

Cited by 58 publications

(80 citation statements)

References 67 publications

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“…Scholars suggest that vicarious learning involves four sub-processes: attention, retention, production, and motivation [59,64,67,75,76]. Attention concerns the process of selecting a specific model and determining which experience to learn, and is often referred to as expertise seeking in other fields [77]. Retention involves encoding the observed behavior in a manner the observer readily understands and storing the behavior in memory.…”

Section: Review Of Vicarious Learningmentioning

confidence: 99%

The Sustainable Positive Effects of Enterprise Social Media on Employees: The Visibility and Vicarious Learning Lens

et al. 2020

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The proliferation of enterprise social media (ESM) has resulted in a research domain focused on its potential influence on the sustainable development of enterprises. Visibility has been increasingly applied as a useful lens through which to explore the effects of ESM. However, most prior research either has not addressed the multi-dimensionality of this concept or has not fully explored its dimensions separately. To bridge this knowledge gap, this paper identifies four categories of visibility to explore how they affect the process of an individual's vicarious learning. We propose eight theoretical propositions and verify them through a confirmatory case study. The results show that each type of visibility affects the vicarious learning process in its own unique manner. Our research makes significant contributions to the literature by extending the existing implications of vicarious learning and ESM visibility and investigating their relationships, laying a strong foundation for further theoretical work. In addition, our research provides valuable insights and guidance for ESM practitioners.

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Section: Review Of Vicarious Learningmentioning

confidence: 99%

The Sustainable Positive Effects of Enterprise Social Media on Employees: The Visibility and Vicarious Learning Lens

et al. 2020

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“…Investigation of seeking out people as an information source and conceptualizing it as an information‐related activity is a comparatively recent development. The use of the term “expertise seeking” as a label for this activity is more recent still, Hertzum using it to describe the multiple studies which investigate how and why people select other people when they need information ( Hertzum, ) .…”

Section: Introduction: Organizational Information Seekingmentioning

confidence: 99%

“…She found that the more information is required to perform a task, the greater the reliance on people rather than documentary sources ( Bystrom, ) . Hertzum, in a very comprehensive literature review of expertise seeking, finds that of 25 studies that ranked information sources, or investigated comparative use, people outranked documentary sources in 23 of them ( Hertzum, , pp. 778–780 ) .…”

Section: Introduction: Organizational Information Seekingmentioning

confidence: 99%

“…A third area of expertise seeking research deals with the contextual and environmental factors that impact seeking information from human sources. This includes research into the importance and urgency of tasks (Agarwal, Xu, & Poo, ; Xu, Tan, & Yang, ); how factors relating to the seeker, such as experience, social ties, and gender influence source selection; and barriers to expertise seeking (Hertzum, , , pp. 787–789).…”

Section: Introduction: Organizational Information Seekingmentioning

confidence: 99%

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Who you gonna call? seeking information and expertise for decision making in local government

Irvine-Smith

2019

Proceedings of the Association for Information Science and Tech

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This paper analyzes the findings of a research project into the information seeking practices of local government decision‐makers in terms of collaborative information seeking (CIS) and expertise seeking. It finds that the participants do collaborate in information seeking and that there is a clear preference for personal information sources. The generally accepted definition of CIS as groups collectively seeking information in the performance of common projects or tasks is found to have limited applicability in many real‐life situations. Conversely, viewing expertise seeking as an individual activity in which another person is selected as an information source based on their high level of knowledge or skill does not reflect the collaborative nature of the modern organization. It is argued that neither approach adequately accounts for the full range of behaviors observed in practice, and that research into organizational information behavior would benefit from a conceptual amalgamation of CIS and expertise seeking.

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“…Although many communities offer user profiles [Frost and Massagli 2008], users are generally left to manually update their personal details under the added stress of an evolving and sometimes serious health situation. These problems are of importance because online health communities provide a critical source of support for coping with illness that is often not available from healthcare professionals, including expertise [Hertzum 2014] and experiential information from peers with shared circumstances [Rini et al 2007;Hartzler and Pratt 2011]. Although users' posts contain signals about their specific illness experience, those cues are rarely extracted and summarized in useful presentation formats that reveal users' diverse health experiences [Wen and Rose 2012].…”

Section: Introductionmentioning

confidence: 99%

Design and Usability of Interactive User Profiles for Online Health Communities

Hartzler

Weis

Cahill

et al. 2016

ACM Trans. Comput.-Hum. Interact.

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Online health communities provide a rich source of expertise from experienced patients, but uncovering "peer mentors" with shared circumstances is like finding a needle in a haystack-a problem that will escalate as these communities grow and diversify. We investigated interactive health interest profiles (HIPs) that summarize health-related terms extracted from users' community posts. Through iterative design, we explored practical designs that accommodate differences in users' community participation in three HIP prototypes: Text, Word Cloud, and Timeline. By comparing prototype usability with patients and design experts, we found that patients accurately used each prototype but completed some tasks faster with the Timeline HIP. Despite this advantage, patients preferred the Text HIP. Design experts and patients agreed that simple data overviews and granular details with salient cues that invite interactivity are key design considerations for HIPs. Findings offer key design considerations for HIPs that patients find most useful when forging critical connections.

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Expertise seeking: A review

Cited by 58 publications

References 67 publications

The Sustainable Positive Effects of Enterprise Social Media on Employees: The Visibility and Vicarious Learning Lens

The Sustainable Positive Effects of Enterprise Social Media on Employees: The Visibility and Vicarious Learning Lens

Who you gonna call? seeking information and expertise for decision making in local government

Design and Usability of Interactive User Profiles for Online Health Communities

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