“…Several studies highlight how information is used and reused (Cabitza & Simone, 2009; Lutters & Ackerman, 2007; White & Lutters, 2007). Other studies emphasize expertise location during CIS activities (Dörner, Pipek, & Won, 2007; Heck, Hanraths, & Stock, 2011); still others have identified typical tasks and activities performed during collaborative information seeking (Saleh & Large, 2011; Shelby & Capra, 2011). While many of these studies and models have implicitly included contextual factors affecting the collaborative information seeking activities of knowledge workers (Ju & Pawlowski, 2011), this has not been their focus (Goggins, 2010).…”