Abstract:Preparing procedures for a wide range of situations is considered important and has been confirmed to be effective for realizing reliable operations and a higher level of safety in complex socio-technical systems. However, once a situation drifts outside the scope of prepared situations, the effectiveness of using a pre-defined procedure may degrade, and operators have to make decisions without relying on procedures. In such cases, stronger operators are dependent on procedures, and the more unreliable operato… Show more
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