Multi-storey buildings require provisions to avoid disproportionate consequences after unexpected events, e.g. explosions or human error during design and construction. To prevent failure progression in the structure after an initial damage (loss of load-carrying elements), alternative load paths, like catenary action, should be provided. Catenary action supports the sagging structure after element loss by transferring the loads horizontally to the adjacent elements; this mechanism requires the connections to remain ductile under high load. Conventional dowel-type connectors in timber structures have limited potential to develop catenary action in beams or floors. A previously developed tube connector exhibited desirable behaviour to develop catenary action in cross-laminated timber floors; however, the tube exhibited and undesirable failure mode. In the present study, the behaviour of a newly designed variant of the tube connector was experimentally investigated under catenary action. The new connector design was tested in varying configurations, at both the component level and full-scale floor level, in Canada and Sweden. The results show that a more desirable behaviour of the adapted connector could be achieved compared to the previous design, with respect to catenary action.