Experiencing VOICES: police and public reactions to an intergroup communication intervention

Nuño, Lidia E.; Hill, Shawn L.; Maguire, Edward R.; Giles, Howard

doi:10.1080/15614263.2022.2147069

Cited by 4 publications

(3 citation statements)

References 57 publications

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“…14 RAND's own analyses have consistently shown increases in perceived common ground among adult community members, youth, and police after participating in a dialogue (see Appendix D for a sample of our findings from one dialogue session). Other long-term benefits might accrue to both…”

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confidence: 79%

A Toolkit for Community-Police Dialogue

2023

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The RAND Corporation is a research organization that develops solutions to public policy challenges to help make communities throughout the world safer and more secure, healthier and more prosperous. RAND is nonprofit, nonpartisan, and committed to the public interest. To learn more about RAND, visit www.rand.org. Research IntegrityOur mission to help improve policy and decisionmaking through research and analysis is enabled through our core values of quality and objectivity and our unwavering commitment to the highest level of integrity and ethical behavior. To help ensure our research and analysis are rigorous, objective, and nonpartisan, we subject our research publications to a robust and exacting quality-assurance process; avoid both the appearance and reality of financial and other conflicts of interest through staff training, project screening, and a policy of mandatory disclosure; and pursue transparency in our research engagements through our commitment to the open publication of our research findings and recommendations, disclosure of the source of funding of published research, and policies to ensure intellectual independence. For more information, visit www.rand.org/ about/research-integrity. RAND's publications do not necessarily reflect the opinions of its research clients and sponsors.

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confidence: 79%

A Toolkit for Community-Police Dialogue

2023

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“…The literature on intergroup contact interventions—in which groups in conflict with one another are brought together to engage in dialogue under very specific conditions—provides the best empirical research evidence for how to resolve intergroup tensions (Al Ramiah & Hewstone, 2013; Pettigrew & Tropp, 2006; Reimer et al, 2021). There is now an emerging body of research on the capacity of these interventions to improve relationships between police and a variety of groups, including racial and ethnic minorities (Hill et al, 2021; Nuño et al, 2023). Other types of interventions have also been tested and found effective in some studies, though not in a policing context.…”

Section: Discussionmentioning

confidence: 99%

“…Policing in many nations is currently experiencing a profound legitimacy crisis (Deuchar et al, 2021;Mesko et al, 2013;Newburn, 2012;Wuestewald, 2022). One major source of this crisis is the way police are thought to wield their authority differentially against people of color, indigenous populations, the impoverished, and other segments of the community.…”

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confidence: 99%

Caught in the middle: Accommodative dilemmas in police–community relations.

Maguire,

Hill,

Giles

2023

Psychology, Public Policy, and Law

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Police reform movements often focus on improving relationships between police and the public. These relationships are a primary focus of community policing and procedural justice, two major reform efforts in policing worldwide over the past 3 decades. Reform movements that seek to improve relationships between police and the public rely, in part, on improving the way police communicate with the public. The idea of altering the style and content of communication to improve trust and reduce tension and conflict is consistent with a framework called communication accommodation theory that has appealed to a wide variety of disciplines. Although communication accommodation is implicit in many efforts to reform the police, little attention has been paid to the realistic constraints that police leaders may face in seeking to accommodate members of the public or their own employees. There are times when police leaders face “accommodative dilemmas” in which choosing to accommodate an outgroup means either not accommodating, or underaccommodating one’s own ingroup, and vice versa. Drawing on the study of intergroup communication, this article illustrates and discusses these accommodative dilemmas in police–community relations.

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The Importance of Listening in Police-Community Dialogue: Insights From the Hearts and Minds Initiative in Trinidad and Tobago

Maguire,

Adams,

Harry

2024

Police Quarterly

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Community policing relies on communication and dialogue to break down barriers between police and communities. Community policing is implicitly premised on the notion that for relationships between police and communities to improve, both sides need to find ways to accommodate one another. These ideas are consistent with Communication Accommodation Theory (CAT), which focuses on the communicative mechanisms through which people accommodate or fail to accommodate one another. Genuine listening is a key mechanism for accommodating others. Drawing on CAT, we explore a community policing initiative called Hearts and Minds that was developed and implemented in Trinidad and Tobago, a Caribbean nation that has experienced a significant outbreak of violence over the past two decades. Our qualitative analysis relies on interviews with police officers. Based on this analysis, we discuss the importance of listening in police-community dialogue. We also discuss the implications of this research for theory, research, and practice.

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Experiencing VOICES: police and public reactions to an intergroup communication intervention

Cited by 4 publications

References 57 publications

A Toolkit for Community-Police Dialogue

A Toolkit for Community-Police Dialogue

Caught in the middle: Accommodative dilemmas in police–community relations.

The Importance of Listening in Police-Community Dialogue: Insights From the Hearts and Minds Initiative in Trinidad and Tobago

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