Experience management as an innovative approach in emerging Mediterranean destinations

Taulet, Amparo Cerverá; Pérez‐Cabañero, Carmen; Díaz, María Walesska Schlesinger

doi:10.1016/j.jbusres.2018.11.037

Cited by 14 publications

(18 citation statements)

References 108 publications

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“…In other words, tourists who have experienced local festival storytelling build positive emotions according to the authenticity of the local festival, thereby increasing revisit intentions, suggesting that storytelling can be effective in forming local brand assets through local festivals. More specifically, from the tourism management perspective, they may need to take an experience-centric approach by providing tourists with a positive tourism experience via the appropriate use of storytelling ( Ritchie et al, 2011 ; Bec et al, 2019 ; Cervera-Taulet et al, 2019 ; Oshriyeh and Capriello, 2022 ) which drive them to revisit the regions in the future.…”

Section: Discussionmentioning

confidence: 99%

Storytelling festival participation and tourists’ revisit intention

Kim²,

Choi³

et al. 2022

Front. Psychol.

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Storytelling is getting increasing attention as one of the effective strategies for revitalizing the local festivals and even regional economies. Yet, the mechanisms through how storytelling helps the success of local festivals are still relatively less known. Using the data from 322 individuals who participated in local festivals using storytelling, our results showed that local festival storytelling is positively related to tourists’ revisit intention. Furthermore, the positive relationship between local festival storytelling and tourists’ revisit intention was serially mediated by authenticity and positive emotion. Theoretical and practical implications are discussed.

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Section: Discussionmentioning

confidence: 99%

Storytelling festival participation and tourists’ revisit intention

Kim²,

Choi³

et al. 2022

Front. Psychol.

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“…Destination loyalty models [22] include destination image and destination loyalty based on three aspects: directly influenced attribute satisfaction, attribute satisfaction as a direct antecedent of overall satisfaction, and overall satisfaction and attribute satisfaction. Previous research [23][24][25] based on the experience economy in tourism shows that positive WoM, revisit intention, and loyalty are the result of a QSE based on hedonics, peace of mind, involvement, recognition, and perceived risk.…”

Section: Quality Of Service and Wom Models In Tourismmentioning

confidence: 98%

Sentiment Analysis to Measure Quality and Build Sustainability in Tourism Destinations

et al. 2021

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The models used for analyzing and measuring quality in tourist destinations are changing with the incorporation of new techniques derived from data science and artificial intelligence. Recent studies show how social media and e-word of mouth (e-WoM) are playing key roles in the perception and image diffusion of tourist destinations. Thus, it is necessary to look for new methods for analyzing the tourist management and attractiveness of tourist spots. This includes conducting a sentiment analysis of tourists that modifies former research methods based on previously proposed model, supported by a survey, which obtained predefined and incomplete results. This study analyzed the quality of tourism in Spain, a major tourist destination that is considered to be the country with the greatest tourist competitiveness according to the World Economic Forum, and in China, the country with the greatest level of development and potential. A sentiment analysis was carried out to measure the quality of tourist destinations in Spain, and this involved three challenges: (1) the analysis of the sentiments of Chinese tourists obtained from e-WoM; (2) the use of new models to measure the quality of a destination based on information from Chinese social networks, and (3) the use of the latest artificial intelligence analytical technologies. Our findings demonstrate how sentiment analysis can be a determining factor in measuring WoM and identifying areas of development in tourist destinations in order to build a more sustainable destination. The results includes the following aspects: (1) the use of real images with more empirical evidence, (2) the use of impressive and disappointing sentiments, (3) a “no comment status”, (4) elimination of stereotypes, and (5) the identification of new opportunities and segments.

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“…Although previous efforts seek to better understand whether the social function of a streaming platform influences consumers' purchase behaviors, two aspects have been ignored: the artistic element of music and the social function of music streaming platforms that satisfies users' demands for mental relaxation and social interaction. The quality of service experience (QSE) includes four factors namely, hedonics, peace of mind, involvement, and recognition (Otto and Ritchie, 1996;Cervera-Taulet et al, 2019;Schlesinger et al, 2020), which could measure consumers' spiritual enjoyment with using music streaming services.…”

Section: Introductionmentioning

confidence: 99%

The effect of quality of service experience on consumers' loyalty to music streaming services: Time pressure as a moderator

Zhang

Zhang²

2022

Front. Psychol.

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This study investigates how the quality of service experience (QSE) impacts users' satisfaction and loyalty to music streaming services. To this end, the sense of insufficient time to do things, a moderated mediation model, is adopted to examine the mediating role of satisfaction and the moderating role of time pressure from working. By using structural equation modeling, the results reveal that QSE is positively related to users' satisfaction and loyalty to music streaming services. The results also show that the QSE positively influences users' loyalty through satisfaction. Furthermore, time pressure, acting as a moderator, positively affects the relationship between QSE and satisfaction and the relationship between satisfaction and loyalty.

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Experience management as an innovative approach in emerging Mediterranean destinations

Cited by 14 publications

References 108 publications

Storytelling festival participation and tourists’ revisit intention

Storytelling festival participation and tourists’ revisit intention

Sentiment Analysis to Measure Quality and Build Sustainability in Tourism Destinations

The effect of quality of service experience on consumers' loyalty to music streaming services: Time pressure as a moderator

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