2020
DOI: 10.17933/bpostel.2020.180207
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Expedition Service Product Development Strategy with Quality Function Deployment Method

Abstract: This study assesses the quality of Express Post service provided by PT Pos Indonesia with Quality Function Deployment Method (QFD). Approximately 90 customers of Express Post in Boyolali were selected through systematic sampling to gather their opinions. In the meantime, PT Pos Indonesia's Jakarta Central Office's Research and Development Department is involved to collect technical responses or activites. This study has identified 12 attributes of Express Post that require improvement. To solve the problems re… Show more

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