Expect the Unexpected: Leveraging the Human-Robot Ecosystem to Handle Unexpected Robot Failures

Honig, Shanee; Oron-Gilad, Tal

doi:10.3389/frobt.2021.656385

Cited by 12 publications

(11 citation statements)

References 156 publications

(141 reference statements)

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“…Failures influence willingness to interact with a robot [ 2 ]. Despite ongoing technological advancements, failures are difficult to eliminate [ 3 , 4 ]. Human–robot interaction (HRI) studies note types of robotic failures and varying severity levels as impactful [ 5 – 7 ].…”

Section: Introductionmentioning

confidence: 99%

Is It Personal? The Impact of Personally Relevant Robotic Failures (PeRFs) on Humans' Trust, Likeability, and Willingness to Use the Robot

Gideoni

Honig

Oron-Gilad

2022

Int J of Soc Robotics

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In three laboratory experiments, we examine the impact of personally relevant failures (PeRFs) on users’ perceptions of a collaborative robot. PeR is determined by how much a specific issue applies to a particular person, i.e., it affects one's own goals and values. We hypothesized that PeRFs would reduce trust in the robot and the robot's Likeability and Willingness to Use (LWtU) more than failures that are not personal to participants. To achieve PeR in human–robot interaction, we utilized three different manipulation mechanisms: (A) damage to property, (B) financial loss, and (C) first-person versus third-person failure scenarios. In total, 132 participants engaged with a robot in person during a collaborative task of laundry sorting. All three experiments took place in the same experimental environment, carefully designed to simulate a realistic laundry sorting scenario. Results indicate that the impact of PeRFs on perceptions of the robot varied across the studies. In experiments A and B, the encounters with PeRFs reduced trust significantly relative to a no failure session. But not entirely for LWtU. In experiment C, the PeR manipulation had no impact. The work highlights challenges and adjustments needed for studying robotic failures in laboratory settings. We show that PeR manipulations affect how users perceive a failing robot. The results bring about new questions regarding failure types and their perceived severity on users' perception of the robot. Putting PeR aside, we observed differences in the way users perceive interaction failures compared (experiment C) to how they perceive technical ones (A and B).

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Section: Introductionmentioning

confidence: 99%

Is It Personal? The Impact of Personally Relevant Robotic Failures (PeRFs) on Humans' Trust, Likeability, and Willingness to Use the Robot

Gideoni

Honig

Oron-Gilad

2022

Int J of Soc Robotics

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“…In addition, one core feature of failure of function approaches is their multi-methods use, combining a broad range of data with different data modalities and sampling contexts, ranging from bio-/chemical analysis, visual inspection, material tests, simulation studies, behavioral analysis, participatory observation, and qualitative interviews (Booker et al, 2022 ). Also, psychological models of perception, decision making, and attitudes have been widely applied for failure analysis (e.g., human-robot interactions: Honig and Oron-Gilad, 2018 , 2021 ). This multi-method approach makes failure of function research particularly suitable for the investigation of motor functioning, an interdisciplinary field of research from the ground.…”

Section: Failure Of Function—researchmentioning

confidence: 99%

Failure of motor function—A Developmental Embodiment Research perspective on the systemic effects of stress

Krüger

Lux²

2023

Front. Hum. Neurosci.

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Humans are capable to skillfully perform a huge variety of complex movements seemingly effortless and to flexibly adjust movement execution to ever-changing environmental conditions, often without apparent differences in the movement outcome. This impressive ability has sparked scientific interest in the mechanisms underlying movement execution for decades. In this perspective article, we argue that investigating the processes and mechanisms leading to failure of motor functions is a fruitful approach to advance the field of human motor neuroscience and beyond. The study of failure of motor function in specific populations (patient groups, skilled experts) has already provided tremendous insight in the systemic characteristics and multi-level functional dependencies of movement execution. However, particularly the transient failure of function in everyday motor actions remains a blind spot. Coming from the perspective of Developmental Embodiment Research, we argue that the integration of a developmental embodiment and lifespan perspective with existing systemic and multi-level methodological approaches of failure of function analyses provides an integrative, interdisciplinary framework, which will allow us to overcome this shortcoming. We further suggest that stress-induced failure of motor function situations might represent a promising starting point for this endeavor. Identifying the involved cross-level functional dependencies of acute and chronic stress on transient and persistent motor functioning would further advance our knowledge on the mechanisms underlying movement execution, and would allow to identify targets for intervention and prevention across the whole spectrum of motor function and failure.

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“…The MARLIN method relies on the stress and strain model and the theory of graceful extensibility, two acknowledged concepts of resilience engineering that are currently being implemented practically [30,[36][37][38][39]. Differently, MARLIN merges these two concepts, giving a new practical application to this combination.…”

Section: Theoretical Implicationsmentioning

confidence: 99%

“…With this research, the authors contribute to the warehouse management literature by proposing a method to manage disruptions in today's complex cyber socio-technical systems. As mentioned, the MARLIN method relies on the stress and strain model and the theory of graceful extensibility, which are currently being implemented practically [30,[36][37][38][39]. Differently, MARLIN merges these two concepts, providing a new practical application to this combination.…”

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confidence: 99%

MARLIN Method: Enhancing Warehouse Resilience in Response to Disruptions

Colabianchi,

Bernabei,

Costantino

et al. 2023

Logistics

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Background: Endogenous and exogenous factors impact the operational characteristics of supply chains, affecting wholesale warehouses. The survival of a warehouse is often threatened by disruptive events that alter infrastructure and performance. The emergence of COVID-19 exemplified the need for adaptability in retail goods supply chains, emphasizing the necessity for responding to external shocks. Methods: The MARLIN (Method wArehouse ResiLience dIstruptioN) method, founded on theories and models of resilience engineering is introduced. MARLIN is a practical tool designed to identify key areas requiring intervention in response to disruptive events. An empirical test was conducted in an Italian warehouse. Results: The conducted test yielded tangible results, demonstrating the efficacy of the method. It successfully pinpointed areas necessitating intervention and identified Key Performance Indicators (KPIs) associated with disruptions. The study not only underscores the importance of data collection but also highlights the often-overlooked significance of warehouse management. Conclusions: The study establishes MARLIN as a valuable asset for stakeholders involved in disruption management. Its application has proven instrumental in recognizing areas of intervention and identifying KPIs related to disruptions. Ongoing research endeavors to broaden its applicability across diverse supply chain scenarios, aiming to enhance situational awareness and enable proactive risk assessment through what-if analysis.

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Expect the Unexpected: Leveraging the Human-Robot Ecosystem to Handle Unexpected Robot Failures

Cited by 12 publications

References 156 publications

Is It Personal? The Impact of Personally Relevant Robotic Failures (PeRFs) on Humans' Trust, Likeability, and Willingness to Use the Robot

Is It Personal? The Impact of Personally Relevant Robotic Failures (PeRFs) on Humans' Trust, Likeability, and Willingness to Use the Robot

Failure of motor function—A Developmental Embodiment Research perspective on the systemic effects of stress

MARLIN Method: Enhancing Warehouse Resilience in Response to Disruptions

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