Expatriate Students’ Perceptions of Key Factors Impacting Attendance and Persistence at a Private Malaysian University: An Analysis of a 4ps Framework

Abstract

Malaysia largely depends on expatriates to develop its economy. The private institution (pseudonym) in Malaysia had not examined the retention of students from expatriate families who might contribute country's future economy. Assessing the expatriate students' perceptions of key factors that impacted their attendance and persistence is timely. The purpose of this study was to make recommendations based on the research findings to the private university and possibly other institutions in Malaysia or elsewhere internationally where serve expatriate students to reexamine the practices, amend (if any), and explore additional strategies to improve their attendance, persistence, and graduation rates. Tinto's model of dropping out guided this