Expansive and Invasive: Mapping the “Bossware” Used to Monitor Workers
Luke Munn
Abstract:“Bossware” is software that monitors workers, tracking their activity and productivity in often hidden ways. This type of software has seen a surge of interest since the start of the pandemic, as managers attempt to retain oversight of workers in remote or distributed conditions. However, “bossware” is not monolithic but highly differentiated, with each product created by specific companies, with specific affordances, for specific purposes. This article thus builds a more articulated portrait of bossware by ma… Show more
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