Existing Challenges and the Corresponding Approach Towards a Smart Complaint and Failure Management Process

Haghi, Sajedeh; Heinrichs, Verena; Kukulies, Jan; Schmitt, Robert

doi:10.1016/j.procir.2018.03.096

Cited by 4 publications

(2 citation statements)

References 12 publications

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“…2.1 Failure and Failure Management Haghi et al (2018) mentioned that there have been several attempts to define failure precisely. In practice, the ISO 9000 definition is mostly used.…”

Section: Literature Overviewmentioning

confidence: 99%

Data Framework for Retrieving Failure Information from Earlier Plant Engineering Projects

Egel,

Karch,

Kuhlenkötter

et al. 2023

ECKM

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Failures in context of industrial production are not only a burden and a main reason for committee and rework but can also be a chance. When failures occur within organizations, several authors and publications have pointed out the opportunities that come with them. Through failures, an organization gets the possibility to improve corresponding processes and avoid future mistakes preventively. This is especially true for manufacturing companies. Their customers trust that products are of a continuously high quality. In addition, these companies are facing enormous challenges, for example a higher product variety or an increasing product and production plant complexity. In times of limited human and financial resources, these challenges have a huge influence on the transfer of failure information. Often, companies (are forced to) have a structured process for how to handle failures within the organization, but fail to transfer the important information gained from them to a parallel plant or to a future project. Therefore, the aim of this paper is to present a framework, which allows retrieving earlier failures at the early stage of the plant engineering phase. This serves as a basis for the further development of a supporting system in the FertiRob project. To ensure transferability in industrial practice, the framework is explained using a real-life application demonstrator. In addition, an adjusted Why-Not-Analysis with (industry) project partners is conducted. This analysis shows that there are points that need to be considered in further development while the basic implementation is possible.

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“…2.1 Failure and Failure Management Haghi et al (2018) mentioned that there have been several attempts to define failure precisely. In practice, the ISO 9000 definition is mostly used.…”

Section: Literature Overviewmentioning

confidence: 99%

Data Framework for Retrieving Failure Information from Earlier Plant Engineering Projects

Egel,

Karch,

Kuhlenkötter

et al. 2023

ECKM

View full text Add to dashboard Cite

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“…The importance of traceability implementation in recalls and defective parts identification. Haghi et al, 2018 An overview of Complain and failure management in SMEs. The gap between data structure and IT systems is presented as a weak point due to limited resources in this type of enterprise.…”

Section: Garcia Et Al 2017mentioning

confidence: 99%

Quality and Risk Management in Industrial Production Systems: A Literature Review

Baltag

Morariu

2022

Bulletin of the Polytechnic Institute of Iași. Machine Constructions Section

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Nowadays quality management and specific tools can represent a challenge in SMEs (small and medium enterprises). To assure the expected quality of the products, SPC (statistical process control) combined with industry 4.0 specifics offer instantaneous responses and triggers for needed actions. Therefore, risk analyses are used as enablers for quality-oriented behaviour, and risk mitigation and identification, together with collected data, represent a comprehensive system that leads enterprises to achieve the expected performance level needed to remain competitive in the market. In addition, risk management and quality management cannot be treated without looking at the maintenance activities and policies which can have a considerable impact on those two. This paper provides a comprehensive literature review of the papers from the quality management sector and articles where risk management and maintenance are seen as facilitators for quality improvement with an impact on the performance level. The main contribution of each paper is listed in the table which simplifies the reader’s access to the work done in the field and the overview presented enables easy access to trends in this field and offers a starting point for future research by presenting the gaps.

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Human-Centred Dissemination of Data, Information and Knowledge in Industry 4.0

Landström

Fast-Berglund

et al. 2019

Procedia CIRP

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Existing Challenges and the Corresponding Approach Towards a Smart Complaint and Failure Management Process

Cited by 4 publications

References 12 publications

Data Framework for Retrieving Failure Information from Earlier Plant Engineering Projects

Data Framework for Retrieving Failure Information from Earlier Plant Engineering Projects

Quality and Risk Management in Industrial Production Systems: A Literature Review

Human-Centred Dissemination of Data, Information and Knowledge in Industry 4.0

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